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‎ISON prepares $20m investment in Call centres expansion

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By Kunle Kalejaye 
LAGOS-ISON Group, a Customer Experience Management provider in Africa,  has completed plans to invest $20 million to set up four state-of-the-art Call Centres facilities in Nigeria.
The centres which is expected to employ about 4, 000 Nigerians would be sited in Ibadan, Abeokuta, Ilorin and Kano.
call centerISON BPO is said to have excellent Call Centres facilities around the world include one in Ibadan and plans to recreate the same standards across the length and breath of Nigeria.
Speaking on the this development, Global CEO of ISON Business Process Outsourcing, BPO, Mr Pravin Kumar said Nigeria has huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce.
“One of our vision for Nigeria is to upskill and develop local human talents thus enabling the country become an Offshore Call Center hub which will add significant value to our customers, internally and externally.
“It should not be difficult to create 25, 000 jobs between one to two years in this space and generate export revenue of around $400 million in the same period. It can then grow from there,” Mr Kumar said.
Chairman and Founder of ISON Group, Mr. Ramesh Awtaney said unlike most BPO and Tech service companies which take work and jobs to IP, ISON BPO has reversed the trend by taking IP to the work without compromising on world-class quality.
“As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa,” Awtaney said.
ISON BPO which provides ‎Call Centres Outsourcing services, has over 7, 000 employees across 12 countries, in which 4, 500 employees are in 10 countries in Subs-Sahara African.
Some of the countries ISON BPO operates in includes Kenya, Nigeria, Rwanda, Tanzania, and‎ Uganda. In 2015, the company plans to add nine more centres with an additional 5,000 employees in these regions.
Since it establishment in Nigeria, ISON has employed 1,300 people of which 99 percent are Nigerians. The company’s key clients in Nigeria include Airtel and AIICO.
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Communication

Nigeria’s Telecom Market Eyes $11.43bn Value By 2029

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In a significant market projection, Mordor Intelligence predicts that the Nigerian telecom sector is set to surge to a value of $11.43 billion by 2029.

The report anticipates a steady growth trajectory with a cumulative average growth rate (CAGR) of 4.70% between 2024 and 2029, based on the current market value of $9.09 billion.

The transformation of Nigeria’s telecom landscape, fueled by government initiatives to boost internet infrastructure and broadband connectivity, coupled with rising data consumption, 5G deployments, and innovative strategies from major telecom players, is expected to drive this substantial market expansion.

The report underscores additional factors propelling the growth of Nigeria’s telecom sector, emphasizing the surge in smartphone adoption.

the report said “Increased smartphone adoption in Nigeria has fueled the development of a dynamic digital services sector. Currently, millions of Nigerians use mobile apps, including social networking sites, e-commerce, and financial services.

“These apps could leverage smartphones’ capabilities to offer speed, convenience, and efficiency, encouraging more people to invest in smartphones.

“In addition to these expansions and collaborations, the growing adoption of digital technologies and government support in aiding the same alongside the 5G technology implementation across the country is analyzed to boost the demand for telecom towers significantly.”

“In addition to these expansions and collaborations, the growing adoption of digital technologies and government support in aiding the same alongside the 5G technology implementation across the country is analyzed to boost the demand for telecom towers significantly.”

Mordor Intelligence highlights that the flourishing e-commerce and digital service platforms in Nigeria are significant drivers behind the escalating demand for dependable telecom services in the country.

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Communication

MTN Set To Partially Disconnect Glo Network

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The Nigerian Communications Commission (NCC) has granted MTN’s request to partially disconnect Globacom (Glo) from its network owing to unsettled interconnect charges.

Reuben Muoka, the NCC’s Director of Public Affairs, disclosed this in a document named ‘Pre-Disconnection Notice’ on Monday.

The move follows Glo’s persistent failure to clear its outstanding debts despite multiple attempts to resolve the issue.

Under this partial disconnection, Globacom subscribers will solely receive calls from MTN users, while retaining access to other network services like outgoing calls to other networks and data services.

However, they won’t be able to initiate calls to MTN users during this period.

The statement read, “All subscribers are, therefore requested to take notice that the Commission has approved the Partial Disconnection of Globacom to MTN in accordance with Section 100 of the Nigerian Communications Act, 2003 and Paragraph 9 of the Guidelines on Procedure for Granting Approval to Disconnect Telecommunications Operators, 2012.

“At the expiration of 10 days from January 8, 2024, subscribers of Globacom will no longer be able to make calls to MTN but will be able to receive calls.

“The Partial Disconnection, however, will allow in-bound calls to the Globacom network,” it added

 

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Communication

Despite Hardship Nigerians Spent N3.33tn On Calls, Data In 2022

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Nigerian telecommunication users, along with others within the country, expended a total of N3.33 trillion on various telecom services such as calls, data, SMS, and more throughout 2022, according to the Nigerian Communications Commission (NCC).

This information comes from the recently published ‘2022 Subscriber/Network Data Annual Report’ by the NCC, which also revealed that telecom companies generated N3.33 trillion in overall revenue for that year.

The report further highlights a noteworthy growth of active voice subscriptions, rising from 195,463,898 subscriptions in 2021 to 222,571,568 by December 2022, marking a 13.86% year-on-year increase.

Commenting on the increase, it said, “The increase in the Operators’ subscriber base was attributed to a number of reasons which includes subscriber loyalty, promos, seasonal effects, aggressive consumer acquisition drive, and competitive product offerings across all the networks.”

It noted that the growth in active subscriptions impacted positively on other derived telecom indicators such as teledensity, Internet penetration as well as broadband penetration.

Data usage also continued its surge in 2022. It increased by 46.77 per cent to 518,381.78TB as of the end of the year.

The NCC stated, “There was an increase in the volume of data consumed at the year-end December 2022 when compared with the year-end December 2021.

“The total volume of data consumed by subscribers increased to 518,381.78TB as of December 2022 from 353,118.89TB as of December 2021. This represents an increase of 46.77 per cent in data consumption within the period.”

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