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Customer Service Week: You keep NIMASA afloat, Jamoh tells stakeholders

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By Paul Eso

The Director General of Nigerian Maritime Administration and Safety Agency (NIMASA), Dr. Bashir Jamoh, has stated that stakeholders would continue to occupy premium position in the life of NIMASA, noting that it is the stakeholders who keep the Agency and maritime business afloat.

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DG NIMASA Dr.Bashir Jamoh, Director SERVICOM NIMASA, Mrs.Bolaji Kehinde and National Coordinator/CEO SERVICOM, Mrs Nnenna Akajemeli during the 2022 Customer Service Week Celebration at the NIMASA headquarters in Lagos

Speaking during this year’s celebration of the Customer Service Week,  at the Agency’s Headquarters in Lagos, the DG averred his believe that investment in material assets by NIMASA would be meaningless without the staff and other external stakeholders.

He added that for every investment in material assets, there was need for a corresponding availability of stakeholders to make such investment significant.

“Today, we at NIMASA are celebrating our existence. We are celebrating our existence because without you, our stakeholders, there will be no NIMASA. Yes, we must invest in maritime assets acquisition. But then, we know that in spite of the level of investment in both tangible and intangible assets by NIMASA, without the stakeholders, such investments will be meaningless”, the DG said.

Jamoh used the event to welcome the National Coordinator and Chief Executive Officer of SERVICOM, Mrs. Nnenna Akajemeli, who was at the Agency to celebrate with the staff, noting that adherence to NIMASA’s core values was necessary to guarantee mutual satisfaction of both internal and external stakeholders of the Agency,

Jamoh stressed his believe in the founding Principles of SERVICOM, reiterating that Public Offices were the shopping floors for government businesses, and that there was need to always leave whoever goes to the floor for shopping with a high level of satisfaction.

On her part, the National Coordinator and Chief Executive Officer of SERVICOM commended NIMASA for all the achievements of the Agency, particularly in the areas of stakeholder support and complaint handling system.

She applauded the NIMASA’s Maritime Stakeholders’ Experience Contact Centre (MSECC), noting that it is a world-class facility.

“We at SERVICOM are thrilled by what we are seeing in NIMASA today. The environment, level of professionalism exhibited by staff, customer-centric orientation and attitude, as well as the energies we have noticed and experienced are all worthy of emulation.

“We therefore urge other government parastatals to visit NIMASA leadership and learn from them. Your operations and individualized attention to some of my colleagues, who acted as mystery shoppers was amazing. We must confess our happiness and we are proud we are part of the celebration. We are part of this history”, Akajemeli said.

Highlights of the celebration were surprise rewards for somesupport staff and staff of the Agency with different gifts items.

Customer Service Week is an international celebration that calls attention to the importance of customer service and the people who provide it.

Celebrated in the first week of October of every year, and with the theme of this year’s celebration as “Celebrate Service”, the goals of Customer Service Week are: to elicit team bonding, boost morale, reward employees for the significant work they do, and raise awareness of the value of customer to organization’s successes.

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Maritime

IMO Secretary General Congratulates NIMASA DG, Assures Support

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The Secretary General of the International Maritime Organisation (IMO), Arsenio Dominguez has congratulated the Director General of the Nigerian Maritime Administration and Safety Agency (NIMASA), Dr. Dayo Mobereola on his appointment by President Bola Ahmed Tinubu, GCFR.

This was contained in a conveyance letter he personally signed, in which he acknowledged the strides of the Agency in building a robust maritime sector in Nigeria.

According to Dominguez, the IMO commends the significant effort, initiatives, and investment that Nigeria has made in strengthening its maritime institutions.

In the words of Dominguez, “the focus on strengthening maritime law enforcement and security architecture has been welcomed by seafarers and flag States. The Deep Blue project and the C4i Centre as well as maritime piracy laws under the SPOMO Act are just some of the many investments that have set a new gold standard in the region in maritime security capacity building.

“IMO has long supported the regional role of the Yaoundé Code of Conduct and its Member States in strengthening maritime security and law enforcement. In this respect, we have been greatly encouraged with the continuation of this regional ownership with the formation and work of the Gulf of Guinea Maritime Collaboration Forum and Shared Awareness and De-confliction (GoG-MCF/SHADE) in 2021”.

He commended the Agency’s partnership with the various regional bodies, and expressed readiness of the IMO to work with Nigeria and other member states on many maritime issues with the aim of jointly tackling these issues.

“NIMASA’s partnership with the Interregional Coordination Centre (ICC) and the collaboration with the shipping industry, navies and the Yaoundé architecture has been instrumental in suppressing the threat of piracy to merchant vessels and seafarers in line with UN Security Council resolution 2634 (2022) on piracy and armed robbery in the Gulf of Guinea and IMO Assembly resolution A.1159 (32).

“I look forward to working with you and your colleagues on many of the maritime issues that we are jointly tackling and hope to welcome you in person at the IMO,” he added.

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New NIMASA DG Promises Purpose-Driven Organisation, Effective Communication

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The newly appointed Director General of the Nigerian Maritime Administration and Safety Agency (NIMASA), Dr. Dayo Mobereola says the Agency’s Management under his leadership will build a purpose driven organisation.

He also promised prioritising effective communication at all levels to enhance innovation, collaboration and synergy.

Biztellers reports that he made the assertion in his maiden address on his assumption of duty, where he also noted that the Agency under his leadership would prioritize safety, security, efficiency, environmental sustainability amongst others.

He said, “We must strive to foster innovation and excellence in everything we do. The maritime industry is constantly evolving, driven by technological advancements, changing market dynamics, and evolving regulatory frameworks.

“As leaders in the sector, we must embrace innovation, adapt change, and continuously seek ways to enhance the efficiency, competitiveness, and resilience of our maritime operations.

“I do not doubt that every individual within our organization has the potential to achieve greatness; we will therefore, ensure that we build a purpose-driven organisation by investing in our staff, processes, and the entire system to achieve our mandate. I aim to foster an environment of innovation, collaboration and synergy, creating an atmosphere that encourages the development of our employees’ skills, talents, and creativity.”

He also used the opportunity to express gratitude to the President of the Federal Republic of Nigeria, Asiwaju Bola Ahmed Tinubu, for entrusting him with the responsibility of steering the affairs of the Agency.

“I extend my heartfelt gratitude to His Excellency, the President of the Federal Republic of Nigeria for entrusting me with this crucial responsibility.

“I am highly aware of the immense trust and confidence the President placed in me. It is with great enthusiasm and a sense of purpose that I step into this position, fully committed to steering our organisation toward greater heights, while upholding the highest standards of integrity, diligence, and service to our nation”, he said.

He thanked the Honourable Minister of Marine and Blue Economy, Adegboyega Oyetola, CON, for his guidance throughout the appointment process, and expressed readiness to work with the Minister in achieving the objectives of the Ministry for the sector.

Earlier, the Agency’s Executive Director, Finance and Administration, Chudi Offodile who led other Management staff to receive the DG noted that the entire Management and staff of the Agency were elated to welcome him to the Agency, while also pledging the cooperation of the staff for the success of the Agency.

Recall that on March 11, 2024, President Bola Tinubu approved the appointment of Dr. Dayo Mobereola to serve as the DG of the NIMASA for a renewable term of four years.

Dr. Mobereola holds a Ph. D and an M. Sc in Transport Economics from the University of Wales, United Kingdom.

He is a fellow of the Chartered Institute of Transport, England, and a fellow of the same institute in Nigeria.

He was the Managing Director of Lagos Metropolitan Area Transport Authority (LAMATA) from 2003 to 2015 and the Commissioner for Transportation in Lagos State from 2015 to 2016.

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NIMASA DG: Jamoh Hands Over To Offodile

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Outgoing Director-General, the Nigerian Maritime Administration and Safety Agency (NIMASA), Dr. Bashir Jamoh has handed over the affairs of the Agency to the Acting Director-General, Hon Chudi Offodile.

The change of baton ceremonies took place at NIMASA Towers in Victoria Island, on Monday.

Biztellers reports that Hon Offodile, was NIMASA’s Executive Director, Finance and Administration, before his new role.

Dr. Jamoh handed over to Hon Offodile in compliance with the Federal Government Establishment Circular tagged “End of Tenure Processes for Heads of Extra-Ministerial Departments, Director-Generals, Chief Executive Officers of Parastatals, Agencies, Commissions, and Government-Owned Companies and Succession Guideline” dated 4th December 2017.

Dr Jamoh’s tenure expired on March 10, 2024.

He expressed gratitude to the Federal Government for giving him the opportunity to serve in the capacity as Director General and urged the next leadership of the Agency to consolidate on the gains of the past four years.

He said, “I wish to express gratitude to Almighty Allah and the Federal Government for the privilege given me to serve Nigeria in this capacity, as I count myself a privileged Nigerian to have occupied this position, while also contributing my quota to the Nigerian maritime sector.

“Let me also use this opportunity to assure the staff of the Agency that wherever I am, I will still remain a part of this family; a place I have spent the active 30 years of my life.”

He also used the opportunity to thank staff of the Agency for the cooperation enjoyed and their professionalism in assisting the Agency in the realization of its mandate. He enjoined them to keep up the good work and cooperate with the new leadership of the Agency.

On his part, Hon Offodile thanked Jamoh for bringing his wealth of experience to the sector, while also stating that the expertise of the outgoing DG would continue to be required in the industry.

“I want to express my gratitude to the outgoing DG for being a guide to me upon assumption of office as the Executive Director, Finance & Administration, four years ago. The industry will continue to call on you for your expertise,” the Acting DG said.

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