Oil
Total Strenghtens customer service nationwide
BY KUNLE KALEJAYE
LAGOS – As part of efforts in fulfilling its core mandate to its customers across the country, Total Nigeria Plc. has stepped up its effort to provide one stop shop customer service in all filling stations outlet across the country.
This is coming on the heels of customer celebration week tagged ‘Top Service Week’ by The Company management.
Top service Week according to Total’s Managing Director Alex Vovks is to ensure that customers are well served in Total filling station across the country.
Vovks explained that each outlets is expected to provide services such as free air, lube bay, wheel alignment, burnet check, mini super market and cleaning of wind screen among others.
When customers are not satisfied with services rendered by a Total attendant, He stated that such customers are free to lodge their complains through the customer line provided by Total, via facebook and twitter.
The Total MD reiterated that the company’s enforcement team would visit any of its outlet across the country where complaints are lodged by customers including inter lands.
Speaking with news men during his first tour as the new MD of Total in Alapere 2 filling station in Lagos, Vovks said “you are witnessing the top service week by all the Total management including myself to serve our customers in all the stations in Nigeria.
“Total brand is known for the quality of it service and we want to ensure that this top quality is implemented on a regular basis that is why we came to do it ourselves. It also allows us to show to our staff in the service stations how important and how much value we put in customer service.
“It is also a way of interacting directly with our customers, show them our appreciation and also to hear from them directly if they enjoy our services and point areas for improvement.
This is actually a symbol because throughout the year Total would have mystery visitors to our stations two or three times in a year and they would mark our stations basis on the quality of service we render, the cleanliness of the station so that we will know every day of the week, everyday of the year every customer in Total gets best service.
“This Top Service Week is taking place everywhere in the country, in the East, North, West and South. There is not nothing to show to the customers other than to show them how much we appreciate them, some of them were please to be served by me. It is a good way to give Total a good name and we at the highest level of the company appreciate our customers.”
Commenting further on station’s inspection, Vovks said “We were impressed by two things, first is that the station was very busy which shows that Total has an appeal to customers. We also notice that the station has the new image of Total and I think it gives a very good appear to the station.
“We also notice that all our attendants are engaged one way or the other by offering customers free service by cleaning wind screen, checking down their burnet and so on” he said.
Oil
FG Introduces New Incentives To Revitalize Nigeria’s Oil & Gas Industry
In a strategic move to revitalize Nigeria’s oil and gas sector, the Federal Government has unveiled two key fiscal incentives aimed at attracting investment and enhancing energy security.
The announcement was made by Mr. Wale Edun, the Minister of Finance and Coordinating Minister of the Economy on Wednesday.
The first initiative, the Value Added Tax (VAT) Modification Order 2024, introduces critical exemptions for essential energy products and infrastructure, including Diesel, Feed Gas, Liquefied Petroleum Gas (LPG), Compressed Natural Gas (CNG), Electric Vehicles, Liquefied Natural Gas (LNG) infrastructure, and Clean Cooking Equipment.
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These exemptions are designed to reduce living costs for Nigerians, promote energy security, and accelerate the transition to cleaner energy alternatives.
The second initiative, the Notice of Tax Incentives for Deep Offshore Oil & Gas Production, offers new tax relief options for deep offshore exploration projects.
This measure aims to position Nigeria’s deep offshore basin as a premier destination for international oil and gas investments, boosting the country’s appeal to foreign investors.
These reforms are part of a broader set of policy initiatives, known as Policy Directives 40-42, endorsed by President Bola Ahmed Tinubu.
The directives reflect the administration’s commitment to fostering sustainable development in the energy sector and enhancing Nigeria’s competitive edge in the global oil and gas market.
Business
Tinubu set to approve ExxonMobil-Seplat oil deal, expands CNG bus initiative
By Yemie Adeoye
NIGERIA’s President Bola Tinubu has announced that the protracted ExxonMobil-Seplat upstream oil divestment will be formally approved by the Minister of petroleum within a matter of days, just as he announced his government’s intention to expand the Compress natural Gas, CNG buses initiative.
The President who stated this during his Independence day nationwide broadcast stated that the move is in line with his administration’s commitment to free enterprise, free entry and free exit in investments which is the hallmark of his administration investment policy.
“Fellow compatriots, our administration is committed to free enterprise, free entry, and free exit in investments while maintaining the sanctity and efficacy of our regulatory processes. This principle guides the divestment transactions in our upstream petroleum sector, where we are committed to changing the fortune positively. As such, the ExxonMobil Seplat divestment will receive ministerial approval in a matter of days, having been concluded by the regulator, NUPRC, in line with the Petroleum Industry Act, PIA. This was done in the same manner as other qualified divestments approved in the sector.”
The President also seized the opportunity to plead with Nigerians to be patient with his administration’s reform policies. “As your President, I assure you that we are committed to finding sustainable solutions to alleviate the suffering of our citizens. Once again, I plead for your patience as the reforms we are implementing show positive signs, and we are beginning to see light at the end of the tunnel”.
“Our energy transition programme is on course. We are expanding the adoption of the Presidential Initiative on Compressed Natural Gas for mass transit with private sector players. The Federal Government is ready to assist the thirty-six States and FCT in acquiring CNG buses for cheaper public transportation.
Fellow Nigerians, while we are working to stabilise the economy and secure the country, we also seek to foster national unity and build social harmony and cohesion. Our economy can only thrive when there is peace”. he enthused.
Oil
ExxonMobil To Invest $10bn In Nigeria’s Deep-Water Oil Operations
As part of the administration’s push to improve Ease of Doing Business (EoDB), Nigeria’s Vice President Kashim Shettima has expressed support for ExxonMobil’s plan to invest $10 billion in the country’s deep-water oil sector.
Speaking on Wednesday, September 25, 2024, during a meeting with ExxonMobil executives at the 79th United Nations General Assembly (UNGA) in New York, Shettima called the investment “a clear testament to the administration’s economic reforms and investor-friendly policies.”
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This announcement follows news that international maritime company DP World intends to develop a multibillion-dollar port project in Nigeria.
Stanley Nkwocha, Senior Special Assistant to the President on Media and Communications, shared the development in a statement on Wednesday. He quoted Shettima as saying: “ExxonMobil’s potential investment aligns with the vision of President Bola Ahmed Tinubu’s administration for a more investment-friendly Nigeria.
We are committed to fostering an environment that supports such transformative projects.”Shettima also discussed the administration’s broader efforts to improve the ease of doing business, highlighting the “Renewed Hope Agenda,” which aims to simplify bureaucratic processes, enhance transparency, and offer fiscal incentives to attract global investors.
“Our administration has taken bold steps to unify the exchange rate, remove fuel subsidies, and implement tax reforms. These measures, though challenging in the short term, are intended to create a stable and predictable business environment in the long term,” he added.
On the oil and gas sector, Shettima mentioned that the government is revising the fiscal framework for deep-water operations to attract investment while ensuring fair returns for the Nigerian people.