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CPC Clamps down on Aero Contractor

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… over Violation of Passenger Rights

LAGOS – The Consumer Protection Council (CPC) yesterday announced that it had brought its regulatory powers to bear against Aero Contractors Airline, having found it culpable of gross disregard of the rights of passengers on its November 8, 2013 Abuja to Lagos bound flight AJ132.

To this end, it had ordered the airline to pay N41,000 each to the affected passengers within 30 days.
The Director-General of the agency, Mrs. Dupe Atoki, who disclosed this while briefing journalists in Lagos, said apart from the N41,000 compensation, Aero Contractors must also refund 25 per cent of the passengers’ ticket value for abandoning them at the airport overnight.

The compensation, she said, would make up for the inconveniences which the passengers suffered because the airline refused to provide reliefs that should have been provided during the period of delay, in line with the Passengers’ Bill of Rights (PBR), a regulation enacted by the Nigeria Civil Aviation Authority (NCAA) which is binding on all airlines operating in Nigeria.

She said: “Each of the passengers of the flight should be paid N5,000 for snacks and drinks due to them after one hour as well as meals and drinks due after two hours of delay; The passengers are also entitled to N1, 000 for two free telephone calls, SMS or email; N10, 000 for return transportation to and from the airport; N25,000 for hotel accommodation; and 25 per cent of their ticket value for the cancellation of the flight without notice.

“The council also directed the airline to review and submit to it within 90 days, its Disruption/Crises Management Manual in line with the PBR; establish a customer service platform in each airport in Nigeria and its other locations to facilitate on-the-spot resolution of consumer complaints and report to the Council within 180 days.”

Atoki added: “They are also to develop and submit to the Council within 30 days a prototype statement, which Aero Contractors will be presenting to passengers at check-in, in respect of payment of the relevant refund/compensation when flights are cancelled without notice and in the event of class downgrade.”

Aero contractors Airlines was also directed to present to the council within 30 days, written assurances in line with Section 10 of the CPC Act that it would refrain from a continuation of any conduct which is detrimental to the interests of consumers.

Explaining the rationale for the order, the CPC boss pointed out that, in line with its mandate to protect and promote the interest of consumers, the council carried out an investigation on the airline’s reported action of November 8, 2013, which left 39 passengers of its Flight AJ132 stranded overnight at the Nnamdi Azikwe International Airport in Abuja.

According to her, the panel of investigators, which considered responses from the affected passengers and the airline, “substantiated the allegation of violation of the CPC Act, the Passenger Bill of Rights (PBR) in the Consumer Protection Regulations Part 19 of the Nigerian Civil Aviation Regulations (NCAR) and other extant consumer protection enactments.”

She disclosed that the panel’s key findings included the fact that the flight was delayed for 15 hours without due care for the affected passengers, contrary to the provisions of the PBR and that the crisis management processes and procedure of Aero Contractors fell short of international best practices and certainly did not ameliorate the traumatic experiences of the affected passengers.

Other findings, according to her, are “that the mechanism or structure to inform consumers of their rights be put in place by Aero Contractors is inadequate as it presupposes that passengers must first ask for their rights before they are informed; that apart from the offer of complimentary tickets to affected passengers to any destination of their choice, which does not replace their entitlement under PBR, no apology was tendered.”

Atoki, also noted that there was inconclusive evidence on prevention of future occurrences and that Aero Contractors did not take adequate measures to provide redress for its passengers whose rights had been infringed upon, thereby contravening the CPC Act, the PBR and international best practice.

Meanwhile, a Professor of Geo-physics, Charles Ofoegbu, has threatened to sue the management of Arik Air for leaving the service door of the aircraft half-open on board, risking the lives of about 100 passengers.

Ofoegbu, who lost his wife Beatrice, in the ill-fated Sosoliso Aircraft that claimed about 107 lives in 2005, complained bitterly about the rot in the aviation sector, as he said the sector operates without effective regulations.

The professor also said the management of Arik airline would have to explain why the Sunday evening’s flight destined for Dakar via Accra was rudely terminated without an alternative arrangement.

While narrating his ordeal to journalists in his Abuja residence yesterday, Ofoegbu explained the flight he boarded from Abuja to Dakar with ticket number 7254199319355 abandoned him and 45 other passengers in Accra.

“As soon as the pilot took off, the aircraft was making so much noise. Some people thought it was the kitchen appliances that were rattling; all the passengers were pressing the alarm button because we were visibly bothered, before the pilot announced that one of the doors was poorly closed and that he noticed that air was entering from the service door, which means it wasn’t closed. He announced that he was going back to land so that the ground staff could close the service door properly.”

Ofoegbu said when the aircraft finally landed to offload the Accra passengers very late, and the Arik crew announced that the flight had been terminated as they ordered passengers out of the aircraft.

– THIS DAY

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Aviation

Airfares Likely to Rise as Aviation Fuel Price Spikes by 80%

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The Airline Operators of Nigeria (AON) has declared that airlines operating in Nigeria have come under financial pressure following a sharp increase in the price of Jet-A1, also known as aviation fuel.

According to the group, the price of aviation fuel, has surged to about N1,800 per litre in many parts of the country, from about N1,000 per litre two weeks ago. This amounts to almost an 80 per cent increase within a short period.

Aviation fuel remains the largest cost component in airline operations, accounting for about 30 to 35 per cent of total operating expenses.

Industry stakeholders have linked the latest spike to the ongoing conflict in the Middle East, which has pushed up global energy prices.

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Speaking on Channels Television on Friday, the spokesperson for the Airline Operators of Nigeria, Prof Obiora Okonkwo, said the surge had placed airlines under severe financial strain.

According to him, most carriers have so far refrained from immediately transferring the additional cost burden to passengers, despite the pressure on their operations.

“Two weeks ago, we were getting Jet-A1 at about N1,000 per litre, which today is about N1,800, and even more in some stations. We have experienced an increase of about 80 per cent. That’s quite a spike,” Okonkwo said.
He explained that airlines were currently absorbing the losses in order to avoid worsening the economic burden on the travellers.

“We are not in a business where you can easily adjust your ticket price. Right now what we are doing is that we are bleeding. We are taking the blow. We are selling tickets at very non-profitable prices. We are losing a lot of money,” he said.

Okonkwo warned that the situation might not be sustainable if fuel prices continue to rise without government intervention.

“Obviously, adjustments will be expected anytime soon. But again, we are very sensitive to the economic situation of Nigerians and our travellers,” he added.

He noted that developments in the global oil market, particularly the recent release of reserve crude oil, could influence fuel prices in the coming weeks.

Okonkwo also urged the Federal Government to explore engagement with the Dangote Refinery as part of efforts to stabilise aviation fuel supply locally.

“We were more hopeless in a situation where there was no refinery in Nigeria in the last two years. Now that we have a refinery, we are hopeful that we can find a solution around it,” he said.

According to him, if the spike persists, some airlines may struggle to continue absorbing the losses associated with the rising cost of aviation fuel.

Meanwhile, the AON spokesperson also reacted to the decision by the Federal Competition and Consumer Protection Commission to sanction about five airlines over alleged price fixing.

Okonkwo said while the commission has regulatory powers, the aviation sector remains deregulated, making coordinated price fixing unlikely.

“There is no meeting of airlines where they agree to fix prices. Fixing prices would mean operating as a cartel, and that is not the case,” he said.

He explained that airline ticket pricing varies widely because different aircraft types attract different operating costs.

“Each airline determines its fares based on its own operational costs,” he said.

Okonkwo added that airlines must also demonstrate financial viability to regulators as part of the conditions for maintaining their operating licences.

“At every point in time, you must prove to the regulators that you are financially viable and capable of sustaining operations,” he said.

He urged regulators to take into account the fragile nature of the aviation industry when making policy decisions affecting airlines.

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Aviation

Bird Strike Hinders Air Peace Lagos–Port Harcourt Flight

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An Air Peace flight from Lagos to Port Harcourt has suffered a disruption, after the aircraft was affected by a bird strike on arrival at the Port Harcourt International Airport.

The airline made the disclosure on Thursday in a statement signed by its spokesperson, Osifo-Whiskey Efe.

He added that the incident necessitated safety checks on the affected aircraft and the deployment of another aircraft to convey passengers on subsequent flights.

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“We deeply empathise with passengers affected by this unforeseen incident and are working diligently to minimise disruptions,” Efe said.

The latest incident adds to the growing challenge of bird strikes faced by local airlines.
In December 2025, Air Peace disclosed that it recorded 49 bird strikes across Nigeria between January and September, stressing that even a single strike could ground an aircraft for weeks.

Chairman and Chief Executive Officer of the airline, Allen Onyema, had said on Arise TV that bird strikes constituted a major operational challenge, often leading to costly repairs and serious disruptions to flight schedules.

“One bird strike could cripple your aircraft for the next month. At that moment, there is no two ways about it. These bird strikes often lead to costly delays and serious disruptions in flight schedules,” he said.

He added that losses from such incidents compound other challenges facing Nigerian airlines, including heavy taxation and operational constraints.

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Aviation

HURIWA Saddened at 131% Surge in Air Peace, United Nigeria Airfares to Southeast

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With the firm belief that it is both sadistic and absolutely despicable, the recently announced outrageous hike in airfares to South East from Abuja to Lagos for Yuletide of 2025 by over 131 percent by Air Peace and United Nigeria Airlines, the owners have been asked to immediately have a rethink and review backward these harsh, toxic and unfriendly airfares targeting Igbo passengers exclusively.

Making the charge to the chairmen of Air Peace and United Nigeria airlines, Mr. Allen Ugochukwu and Mr. Obiora Okonkwo, the prominent civil rights advocacy group, Human Rights Writers Association of Nigeria (HURIWA) expressed anger that these businesses whose proprietors are Igbo by birth are fond of making it so difficult for hundreds of thousands of Igbo passengers residing outside of the South-East to travel home on Christmas festivities.

The rights group say that for many years now, because Air Peace and United Nigeria Airlines are monopolies and then Igbos have the tradition exclusively in Nigeria of going home to South East from all over the globe during Yuletides, these few airlines have decidedly fixed toxic ticketing airfares for Igbos whereas northerners who also travel during their religious festivities of salah are not subjected to such exploitative treatments.

The HURIWA accused the two airlines of price fixing, which is anti-competition just as the Rights group said it is giving these two Igbo-hating airlines to review backward their toxic and discriminatory airfares within ten working days from today or it will petition the federal government publicly funding consumer rights body[Federal Competition and Consumer Rights Commission) in Abuja.

The HURIWA wonders if these Igbo owners of private airlines known for making their planes available to government for free during emergencies are in a conspiratorial plots with haters of Igbo land who are unhappy at the convivial and happy atmospheres in the South East during Yuletide, just as the rights group has appealed to Igbo governors to immediately intervene and urge Mr. Allen Ugochukwu and Mr Obiora Okonkwo to treat the Igbo just as they treat for instance northern Muslims who also migrate home to northern Nigeria from around the globe during their Muslim festivities because what is good for the goose, is good for the gander.

The HURIWA said that if Air Peace Airlines have gotten involved in many humanitarian efforts of airlifting Nigerians from outside of our shores for free, it becomes of the Airline ought not to maltreat their clients of Igbo extraction.

The HURIWA quoted from the business official website of Air Peace in which it described its latest humanitarian effort to be an addition to a growing list of interventions by Dr. Allen Onyema and Air Peace.

Quoting Air Peace website, HURIWA stated that Air Peace said thus: “In 2019, the airline airlifted 503 Nigerians free of charge from South Africa amidst xenophobic attacks. During the COVID-19 pandemic in 2020, Air Peace conducted multiple repatriation flights. In 2022, the airline flew Nigerian evacuees out of war-torn Ukraine. In May 2023, Dr. Onyema again deployed Air Peace aircraft to evacuate 277 stranded Nigerians from Sudan.

As the rescued women prepare to begin a new chapter, supported by medical care and reintegration efforts, one truth stands out: Air Peace is more than just an airline — it is a bridge of hope for Nigerians in crisis, and a national symbol of empathy, courage and service,” HURIWA conclusively quoted Air Peace.

The HURIWA therefore strongly condemns the two airlines for hiking and fixing unaffordable airfares indiscriminately against Igbo passengers, even as the festive season draws near, Air Peace and United Nigeria Airlines have raised their return ticket fares to N677,000, a move that could add financial strain on travellers. The rise in airfares reflects the high demand expected during the holiday rush.

Key Points

Air Peace and United Nigeria increase return ticket fares to N677,000 for the yuletide season.

Airfares on routes to the South-East, including Enugu and Anambra, experience the highest surge.

Ibom Air offers comparatively cheaper tickets, with return fares at N381,600.

Air Peace’s one-way fare for December to January peaks at N350,500.

United Nigeria will also charge N350,500 for select routes between December 11 and the end of the year.

Northern routes, including Lagos-Kano, face smaller increases, with fares starting from N106,900.

Experts predict even higher airfares, with one-way tickets possibly reaching N500,000.

The rise in flight prices signals the start of a challenging holiday travel season, with airfares higher than usual due to increased demand. Travelers must be prepared for the surge, with some routes seeing even higher fare projections.

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The HURIWA is hereby warning the two airlines to withdraw their price fixing malpractices against Igbos or else the Rights group would seek justice and redress for the millions of Igbos who would return home for the 2025 Yuletide from the Federal Competition and Consumer Rights Commission and the National Human Rights Commission of Nigeria. The HURIWA threatened to drag the two airlines to the Nigerian President through the Honourable Minister of Aviation and Transportation.

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