Aviation
CPC Clamps down on Aero Contractor
… over Violation of Passenger Rights
LAGOS – The Consumer Protection Council (CPC) yesterday announced that it had brought its regulatory powers to bear against Aero Contractors Airline, having found it culpable of gross disregard of the rights of passengers on its November 8, 2013 Abuja to Lagos bound flight AJ132.
To this end, it had ordered the airline to pay N41,000 each to the affected passengers within 30 days.
The Director-General of the agency, Mrs. Dupe Atoki, who disclosed this while briefing journalists in Lagos, said apart from the N41,000 compensation, Aero Contractors must also refund 25 per cent of the passengers’ ticket value for abandoning them at the airport overnight.
The compensation, she said, would make up for the inconveniences which the passengers suffered because the airline refused to provide reliefs that should have been provided during the period of delay, in line with the Passengers’ Bill of Rights (PBR), a regulation enacted by the Nigeria Civil Aviation Authority (NCAA) which is binding on all airlines operating in Nigeria.
She said: “Each of the passengers of the flight should be paid N5,000 for snacks and drinks due to them after one hour as well as meals and drinks due after two hours of delay; The passengers are also entitled to N1, 000 for two free telephone calls, SMS or email; N10, 000 for return transportation to and from the airport; N25,000 for hotel accommodation; and 25 per cent of their ticket value for the cancellation of the flight without notice.
“The council also directed the airline to review and submit to it within 90 days, its Disruption/Crises Management Manual in line with the PBR; establish a customer service platform in each airport in Nigeria and its other locations to facilitate on-the-spot resolution of consumer complaints and report to the Council within 180 days.”
Atoki added: “They are also to develop and submit to the Council within 30 days a prototype statement, which Aero Contractors will be presenting to passengers at check-in, in respect of payment of the relevant refund/compensation when flights are cancelled without notice and in the event of class downgrade.”
Aero contractors Airlines was also directed to present to the council within 30 days, written assurances in line with Section 10 of the CPC Act that it would refrain from a continuation of any conduct which is detrimental to the interests of consumers.
Explaining the rationale for the order, the CPC boss pointed out that, in line with its mandate to protect and promote the interest of consumers, the council carried out an investigation on the airline’s reported action of November 8, 2013, which left 39 passengers of its Flight AJ132 stranded overnight at the Nnamdi Azikwe International Airport in Abuja.
According to her, the panel of investigators, which considered responses from the affected passengers and the airline, “substantiated the allegation of violation of the CPC Act, the Passenger Bill of Rights (PBR) in the Consumer Protection Regulations Part 19 of the Nigerian Civil Aviation Regulations (NCAR) and other extant consumer protection enactments.”
She disclosed that the panel’s key findings included the fact that the flight was delayed for 15 hours without due care for the affected passengers, contrary to the provisions of the PBR and that the crisis management processes and procedure of Aero Contractors fell short of international best practices and certainly did not ameliorate the traumatic experiences of the affected passengers.
Other findings, according to her, are “that the mechanism or structure to inform consumers of their rights be put in place by Aero Contractors is inadequate as it presupposes that passengers must first ask for their rights before they are informed; that apart from the offer of complimentary tickets to affected passengers to any destination of their choice, which does not replace their entitlement under PBR, no apology was tendered.”
Atoki, also noted that there was inconclusive evidence on prevention of future occurrences and that Aero Contractors did not take adequate measures to provide redress for its passengers whose rights had been infringed upon, thereby contravening the CPC Act, the PBR and international best practice.
Meanwhile, a Professor of Geo-physics, Charles Ofoegbu, has threatened to sue the management of Arik Air for leaving the service door of the aircraft half-open on board, risking the lives of about 100 passengers.
Ofoegbu, who lost his wife Beatrice, in the ill-fated Sosoliso Aircraft that claimed about 107 lives in 2005, complained bitterly about the rot in the aviation sector, as he said the sector operates without effective regulations.
The professor also said the management of Arik airline would have to explain why the Sunday evening’s flight destined for Dakar via Accra was rudely terminated without an alternative arrangement.
While narrating his ordeal to journalists in his Abuja residence yesterday, Ofoegbu explained the flight he boarded from Abuja to Dakar with ticket number 7254199319355 abandoned him and 45 other passengers in Accra.
“As soon as the pilot took off, the aircraft was making so much noise. Some people thought it was the kitchen appliances that were rattling; all the passengers were pressing the alarm button because we were visibly bothered, before the pilot announced that one of the doors was poorly closed and that he noticed that air was entering from the service door, which means it wasn’t closed. He announced that he was going back to land so that the ground staff could close the service door properly.”
Ofoegbu said when the aircraft finally landed to offload the Accra passengers very late, and the Arik crew announced that the flight had been terminated as they ordered passengers out of the aircraft.
– THIS DAY
Aviation
Shell Endorses Regional Action Plan for Safe Helicopter Services
Shell Nigeria Exploration and Production Company Limited (SNEPCo) has welcomed efforts to promote safe helicopter services across Africa in a proposed Regional Action Plan (RAP).
The plan, according to a company statement, is the highlight of a workshop organised in Lagos within the week by the Aviation subcommittee of the International Association of Oil and Gas Producers (IOGP) in partnership with London-based safety advocacy group, HeliOffshore.
Biztellers reports that the two-day Offshore Helicopter Industry Safety Workshop (OHISW) with the theme “Developing a Regional Action Plan,” followed on from a similar session last year which SNEPCo sponsored.
READ ALSO: Ikire Killings: Adeleke Establishes Commission for Coroner Inquiry by Executive Order
It also provided administrative and logistical support for this year’s conference which was sponsored by ExxonMobil. SNEPCo, which pioneered Nigeria’s deepwater production at Bonga in 2005, relies on helicopter shuttles for operations and supports the workshop as part of its contributions towards safe services in Nigeria.
In an address at the opening session delivered by General Manager Contracting and Supply Chain, Charles Oranyeli, Managing Director SNEPCo, Ronald Adams said: “By developing a regional action plan, we can move beyond dialogue to alignment, ensuring that the safety leadership, industry standards, and collaborative approaches championed last year are embedded in a common roadmap for collective improvement. The most effective solutions will come not from isolated efforts, but from partnership, standardization, and coordinated action across the region.”
The workshop was attended by more than 80 representatives from oil and gas companies, the Nigerian Content Development and Monitoring Board (NCDMB), the Nigeria Civil Aviation Authority (NCAA), the Nigerian Safety Investigation Bureau (NSIB), helicopter operators and original equipment manufacturers.
The event concluded with participants deciding action items for the proposed Regional Action Plan including Search and Rescue (SAR) initiatives, implementation of IOGP Report 690 standards and establishment of formal industry leadership forums.
The IOGP has been active for over 50 years, supporting its more than 90 members around the world to promote “excellence in safe, efficient and sustainable energy.”
Aviation
Airfares Likely to Rise as Aviation Fuel Price Spikes by 80%
The Airline Operators of Nigeria (AON) has declared that airlines operating in Nigeria have come under financial pressure following a sharp increase in the price of Jet-A1, also known as aviation fuel.
According to the group, the price of aviation fuel, has surged to about N1,800 per litre in many parts of the country, from about N1,000 per litre two weeks ago. This amounts to almost an 80 per cent increase within a short period.
Aviation fuel remains the largest cost component in airline operations, accounting for about 30 to 35 per cent of total operating expenses.
Industry stakeholders have linked the latest spike to the ongoing conflict in the Middle East, which has pushed up global energy prices.
ALSO READ: Shell Completes Turnaround Maintenance on FPSO, Resumes Production at Bonga
Speaking on Channels Television on Friday, the spokesperson for the Airline Operators of Nigeria, Prof Obiora Okonkwo, said the surge had placed airlines under severe financial strain.
According to him, most carriers have so far refrained from immediately transferring the additional cost burden to passengers, despite the pressure on their operations.
“Two weeks ago, we were getting Jet-A1 at about N1,000 per litre, which today is about N1,800, and even more in some stations. We have experienced an increase of about 80 per cent. That’s quite a spike,” Okonkwo said.
He explained that airlines were currently absorbing the losses in order to avoid worsening the economic burden on the travellers.
“We are not in a business where you can easily adjust your ticket price. Right now what we are doing is that we are bleeding. We are taking the blow. We are selling tickets at very non-profitable prices. We are losing a lot of money,” he said.
Okonkwo warned that the situation might not be sustainable if fuel prices continue to rise without government intervention.
“Obviously, adjustments will be expected anytime soon. But again, we are very sensitive to the economic situation of Nigerians and our travellers,” he added.
He noted that developments in the global oil market, particularly the recent release of reserve crude oil, could influence fuel prices in the coming weeks.
Okonkwo also urged the Federal Government to explore engagement with the Dangote Refinery as part of efforts to stabilise aviation fuel supply locally.
“We were more hopeless in a situation where there was no refinery in Nigeria in the last two years. Now that we have a refinery, we are hopeful that we can find a solution around it,” he said.
According to him, if the spike persists, some airlines may struggle to continue absorbing the losses associated with the rising cost of aviation fuel.
Meanwhile, the AON spokesperson also reacted to the decision by the Federal Competition and Consumer Protection Commission to sanction about five airlines over alleged price fixing.
Okonkwo said while the commission has regulatory powers, the aviation sector remains deregulated, making coordinated price fixing unlikely.
“There is no meeting of airlines where they agree to fix prices. Fixing prices would mean operating as a cartel, and that is not the case,” he said.
He explained that airline ticket pricing varies widely because different aircraft types attract different operating costs.
“Each airline determines its fares based on its own operational costs,” he said.
Okonkwo added that airlines must also demonstrate financial viability to regulators as part of the conditions for maintaining their operating licences.
“At every point in time, you must prove to the regulators that you are financially viable and capable of sustaining operations,” he said.
He urged regulators to take into account the fragile nature of the aviation industry when making policy decisions affecting airlines.
Aviation
Bird Strike Hinders Air Peace Lagos–Port Harcourt Flight
An Air Peace flight from Lagos to Port Harcourt has suffered a disruption, after the aircraft was affected by a bird strike on arrival at the Port Harcourt International Airport.
The airline made the disclosure on Thursday in a statement signed by its spokesperson, Osifo-Whiskey Efe.
He added that the incident necessitated safety checks on the affected aircraft and the deployment of another aircraft to convey passengers on subsequent flights.
ALSO READ: Rivers’ CJ Declines Setting Up Panel for Fubara’s Impeachment
“We deeply empathise with passengers affected by this unforeseen incident and are working diligently to minimise disruptions,” Efe said.
The latest incident adds to the growing challenge of bird strikes faced by local airlines.
In December 2025, Air Peace disclosed that it recorded 49 bird strikes across Nigeria between January and September, stressing that even a single strike could ground an aircraft for weeks.
Chairman and Chief Executive Officer of the airline, Allen Onyema, had said on Arise TV that bird strikes constituted a major operational challenge, often leading to costly repairs and serious disruptions to flight schedules.
“One bird strike could cripple your aircraft for the next month. At that moment, there is no two ways about it. These bird strikes often lead to costly delays and serious disruptions in flight schedules,” he said.
He added that losses from such incidents compound other challenges facing Nigerian airlines, including heavy taxation and operational constraints.






91944 592092Wonderful beat ! I would like to apprentice whilst you amend your web site, how can i subscribe for a blog site? The account helped me a applicable deal. I had been tiny bit acquainted of this your broadcast provided shiny transparent thought. 946107
832224 702084Hi! Wonderful post! Please do tell us when I will see a follow up! 742810