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DHL Africa’s success streak continues in 2014

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CAPE-TOWN – Having won multiple awards for its work in Africa in 2013, DHL Express has once again been recognized for various achievements in the region, highlighting its continued investment and commitment to developing and improving customer service and human talent across the continent.

Since January 2014 the logistics company has received eleven global awards, including Stevie and Jobberman.com awards, which recognize achievements in staff excellence, customer service, service delivery and HR management, to name a few.

According to Charles Brewer, Managing Director of DHL Express Sub-Saharan Africa, these awards highlight how the company is consistently able to unlock human capital potential, and marry these talents with innovative industry solutions which ultimately improve the level of customer service in Sub-Saharan Africa.

He says that these awards draw attention to the caliber of talent available on the continent, as well as the importance of continually developing employees’ talent and engagement levels. “If developed and managed correctly, these engagement levels can result in employees offering exceptional service to clients.

“According to a recently published survey conducted by Emergence Growth, employee engagement in Sub-Saharan Africa is higher than in all other global regions measured, and as many as 72% of employees in the region are considered “engaged”.

“According to the study, an engaged employee is considered one that is fully absorbed in their work, intellectually involved and thus motivated to do their best work for the company. We ensure that talent and employee development plays an integral role in our ongoing strategy, as valuable and engaged staff will ensure a successful and profitable business.”

The awards won in 2014 thus far include Jobberman.com’s 100 best places to work in Nigeria, a Gold Stevie Award for Sales Turnaround of the year, a Silver Stevie Award for Customer Service Training team of the year, two Bronze Stevie Awards in the insurance and customs category, two PMR Africa Awards (Gold and Diamond) in Namibia, two PMR Africa Awards (Gold and Silver) in South Africa and two PMR Africa Awards in Kenya.

Brewer says that these awards are testament to the company’s vision, passion and attitude. There is a healthy mix of recognition ranging from customer service to motivated employees – both of which form part of our four pillars, which are Motivated People, Great Service Quality, Loyal Customers and a Profitable Network.

“We truly value external recognition and believe that it affirms our position as the International Specialists in Africa. With our continued investment and expansion planned across Africa, we are confident that 2014 will be another great year for us – 36 years and counting in Africa and we’re showing no signs of slowing down,” concludes Brewer.

 

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Aviation

Aircraft Averts Crash, After Losing Door Mid-Air in Abuja

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The Nigeria aviation community heaved a sigh of relief on Thursday, after CL60 aircraft operated by Triton Aviation lost a door mid-air, yet managed to land safely.

The incident had forced the crew to declare an emergency shortly after take-off from the Nnamdi Azikiwe International Airport, Abuja, which panicked the aviation industry.

It was gathered that the aircraft, with registration number T7-SEI and flight identification DWC052, was en route to the Murtala Muhammed Airport, Lagos, when the incident occurred at about 4:20 pm.

According to the incident report, the crew informed the air traffic control tower that a door had opened in flight, prompting the approach radar controller to direct the aircraft back to Abuja for an emergency landing.

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The report further showed that the aircraft took off from Runway 22 at 4:17 pm UTC. It was “about three nautical miles from the airport, climbing through 3,000 feet, when the crew transmitted a distress call: ‘Mayday, Mayday, Mayday.’”

Following the distress call, airport fire and emergency personnel, as well as the medical team, were immediately alerted and placed on standby. Fire and rescue teams were also directed to designated positions to prepare for the aircraft’s return.

The incident report stated that at about 4:29 pm UTC, while in contact with the Abuja control tower, the crew asked whether the controllers could confirm if the door was open.

“The duty air traffic controller attempted to observe the aircraft using binoculars, but could not establish the door’s condition because of the aircraft’s position. The crew was subsequently informed that the controller could not confirm the situation visually,” the report said.

The aircraft eventually landed safely on Runway 22 at approximately 4:34 pm UTC, about 14 minutes after the Mayday call.

Following the landing, the duty controller observed that the aircraft’s door was missing from the fuselage, confirming the seriousness of the incident.

The jet was subsequently taxied to the international apron extension and parked with the assistance of a marshaller.

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Aviation

Shell Endorses Regional Action Plan for Safe Helicopter Services

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Shell Nigeria Exploration and Production Company Limited (SNEPCo) has welcomed efforts to promote safe helicopter services across Africa in a proposed Regional Action Plan (RAP).

The plan, according to a company statement, is the highlight of a workshop organised in Lagos within the week by the Aviation subcommittee of the International Association of Oil and Gas Producers (IOGP) in partnership with London-based safety advocacy group, HeliOffshore.

Biztellers reports that the two-day Offshore Helicopter Industry Safety Workshop (OHISW) with the theme “Developing a Regional Action Plan,” followed on from a similar session last year which SNEPCo sponsored.

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It also provided administrative and logistical support for this year’s conference which was sponsored by ExxonMobil. SNEPCo, which pioneered Nigeria’s deepwater production at Bonga in 2005, relies on helicopter shuttles for operations and supports the workshop as part of its contributions towards safe services in Nigeria.

In an address at the opening session delivered by General Manager Contracting and Supply Chain, Charles Oranyeli, Managing Director SNEPCo, Ronald Adams said: “By developing a regional action plan, we can move beyond dialogue to alignment, ensuring that the safety leadership, industry standards, and collaborative approaches championed last year are embedded in a common roadmap for collective improvement. The most effective solutions will come not from isolated efforts, but from partnership, standardization, and coordinated action across the region.”

The workshop was attended by more than 80 representatives from oil and gas companies, the Nigerian Content Development and Monitoring Board (NCDMB), the Nigeria Civil Aviation Authority (NCAA), the Nigerian Safety Investigation Bureau (NSIB), helicopter operators and original equipment manufacturers.

The event concluded with participants deciding action items for the proposed Regional Action Plan including Search and Rescue (SAR) initiatives, implementation of IOGP Report 690 standards and establishment of formal industry leadership forums.

The IOGP has been active for over 50 years, supporting its more than 90 members around the world to promote “excellence in safe, efficient and sustainable energy.”

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Airfares Likely to Rise as Aviation Fuel Price Spikes by 80%

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The Airline Operators of Nigeria (AON) has declared that airlines operating in Nigeria have come under financial pressure following a sharp increase in the price of Jet-A1, also known as aviation fuel.

According to the group, the price of aviation fuel, has surged to about N1,800 per litre in many parts of the country, from about N1,000 per litre two weeks ago. This amounts to almost an 80 per cent increase within a short period.

Aviation fuel remains the largest cost component in airline operations, accounting for about 30 to 35 per cent of total operating expenses.

Industry stakeholders have linked the latest spike to the ongoing conflict in the Middle East, which has pushed up global energy prices.

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Speaking on Channels Television on Friday, the spokesperson for the Airline Operators of Nigeria, Prof Obiora Okonkwo, said the surge had placed airlines under severe financial strain.

According to him, most carriers have so far refrained from immediately transferring the additional cost burden to passengers, despite the pressure on their operations.

“Two weeks ago, we were getting Jet-A1 at about N1,000 per litre, which today is about N1,800, and even more in some stations. We have experienced an increase of about 80 per cent. That’s quite a spike,” Okonkwo said.
He explained that airlines were currently absorbing the losses in order to avoid worsening the economic burden on the travellers.

“We are not in a business where you can easily adjust your ticket price. Right now what we are doing is that we are bleeding. We are taking the blow. We are selling tickets at very non-profitable prices. We are losing a lot of money,” he said.

Okonkwo warned that the situation might not be sustainable if fuel prices continue to rise without government intervention.

“Obviously, adjustments will be expected anytime soon. But again, we are very sensitive to the economic situation of Nigerians and our travellers,” he added.

He noted that developments in the global oil market, particularly the recent release of reserve crude oil, could influence fuel prices in the coming weeks.

Okonkwo also urged the Federal Government to explore engagement with the Dangote Refinery as part of efforts to stabilise aviation fuel supply locally.

“We were more hopeless in a situation where there was no refinery in Nigeria in the last two years. Now that we have a refinery, we are hopeful that we can find a solution around it,” he said.

According to him, if the spike persists, some airlines may struggle to continue absorbing the losses associated with the rising cost of aviation fuel.

Meanwhile, the AON spokesperson also reacted to the decision by the Federal Competition and Consumer Protection Commission to sanction about five airlines over alleged price fixing.

Okonkwo said while the commission has regulatory powers, the aviation sector remains deregulated, making coordinated price fixing unlikely.

“There is no meeting of airlines where they agree to fix prices. Fixing prices would mean operating as a cartel, and that is not the case,” he said.

He explained that airline ticket pricing varies widely because different aircraft types attract different operating costs.

“Each airline determines its fares based on its own operational costs,” he said.

Okonkwo added that airlines must also demonstrate financial viability to regulators as part of the conditions for maintaining their operating licences.

“At every point in time, you must prove to the regulators that you are financially viable and capable of sustaining operations,” he said.

He urged regulators to take into account the fragile nature of the aviation industry when making policy decisions affecting airlines.

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