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Entrenching Trust In Medical Laboratories Through Service Quality, ISO 15189 Accreditation

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Relevant stakeholders opine that trust and quality are paramount in the realm of healthcare.

Patients rely on medical laboratories for accurate and reliable test results, as the foundation of diagnosis and treatment.

Hence, the ISO 15189 accreditation stands as a beacon, because it guides laboratories towards the establishment of a stringent quality management system.

Biztellers reports that the ISO 15189 is an international standard specific for medical laboratories. It outlines the requirements for quality and competence that laboratories need to meet to ensure accurate and reliable testing, calibration, and sampling processes.

This is why accreditation against this standard indicates that a laboratory has not just established, but is operating a quality management system and adheres to stringent requirements of the standard.

This clarification highlights the multifaceted benefits of ISO 15189 accreditation in enhancing patient trust and service quality within medical laboratories.

What then are the benefits of ISO 15189 accreditation to the provision of medical laboratory services?

A Vivid Scenario

Supposing that a patient, Adeola Adeolu (not real names), seeks diagnostic services at SYNLAB Nigeria.

And assuming that he was initially hesitant about the accuracy of test results, his concerns could be assuaged upon learning from his referral doctor that SYNLAB Nigeria does not compromise on quality because of its ISO 15189 accreditation.

Knowing that SYNLAB has this accreditation instills confidence in Adeolu, because it reinforces the reliability and credibility of the laboratory’s services.

Armed with the trust, Adeolu proceeds with the tests, confident in SYNLAB Nigeria’s commitment to excellence.

Biztellers shares below discerning members of the public look out for the ISO 15189

  1. ISO 15189 accreditation requires medical laboratories to adhere to a comprehensive framework for implementing quality management systems in order to ensure consistent and reliable test results. Such a guide enables organizations to access best practices and consistently implement them.
  2. Adhering to ISO 15189 standards requirements enhances patient safety by minimizing errors and ensuring accurate diagnostic outcomes. Adeolu’s confidence in accepting to run tests at SYNLAB Nigeria because of its ISO 15189 accreditation hinges on his belief that he would get accurate results.
  3. ISO 15189 accreditation elevates the global recognition of medical laboratories, facilitating collaborations and partnerships with healthcare institutions worldwide. Customers of an ISO 15189 certified laboratory can be confident that the result they receive from their laboratory will be acceptable across the globe.
  4. Accreditation under ISO 15189 indicates that the laboratory is meeting regulatory obligations, promoting ethical practices and is a legally responsible organization.
  5. Emphasizing staff competence and training, ISO 15189 accreditation affirms that laboratory personnel possess the necessary skills to maintain high-quality standards in laboratory operations. ISO 15189 accredited laboratories pay attention to staff training, recognizing that maintaining high quality requires having highly competent team.
  6. ISO 15189 standard requirements incorporate risk management principles, enabling laboratories to identify and mitigate potential risks effectively, thus ensuring patient safety. It fosters a culture of continuous improvement within medical laboratories, driving innovation and excellence in service delivery.
  7. ISO 15189 accreditation distinguishes laboratories as leaders in quality healthcare delivery, providing a competitive advantage and attracting patients and healthcare providers seeking reliable diagnostic services.

Conclusion

The ISO 15189 accreditation serves as a symbol for excellence in medical laboratories, enhancing patient trust and assuring service quality.

SYNLAB Nigeria’s embrace of this international standard and compliance with its requirements solidifies its position as a trusted partner in healthcare delivery. As the healthcare landscape evolves, ISO 15189 accreditation will remain indispensable tool, driving innovation, patient-centered care, and unwavering confidence in medical laboratories worldwide.

About SYNLAB Nigeria

SYNLAB Nigeria is a member of the SYNLAB group, with presence in 35 countries in four continents.

The organization has over 30 active locations across Nigeria and has been ISO 15189 certified since 2006.

SYNLAB Group is the leader in medical diagnostic services and specialty testing in Europe.

The Group offers a full range of innovative and reliable medical diagnostics to patients, practicing doctors, hospitals and clinics, governments and corporates.

Providing the leading level of service within the industry, SYNLAB is the partner of choice for routine and specialty diagnostics in human and veterinary medicine. The Group continuously innovates medical diagnostic services for the benefit of patients and customers.

SYNLAB holds leading positions in most markets, regularly reinforcing the strength of its network through a proven acquisition strategy.

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NCDMB’s Exec Sec, Ogbe Bags NSE’s Fellowship

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The Executive Secretary of the Nigerian Content Development and Monitoring Board (NCDMB), Engr. Felix Omatsola Ogbe was on Wednesday inducted into the Fellowship of the Nigerian Society of Engineers (NSE).

Biztellers reports that the investiture was performed by the President/Chair-in-Council of the NSE, Engr. Margaret Aina Oguntala, FNSE at a ceremony in Abuja.

Oguntala congratulated the 63 new inductees and urged them to uphold the values of their new position in their field of engineering. She highlighted that engineers have been at the forefront of driving progress and development across various sectors of the economy, notably in the oil and gas industry.

She particularly lauded the ES of NCDMB for his excellent leadership and expertise through the strategic development of local content and in-country value retention, which is a testament to his brilliance in the field of engineering.

Oguntala also applauded the strategic partnership between the NSE, the NCDMB and other stakeholders in the oil and gas industry.

Similarly, the chairman Board of Fellows/College of Fellows, Engr. Kamila Maliki, FNSE, commended the new inductees for their resilience, dedication, and contribution to the field of engineering.

He added that it was not a small feat to be chosen for the investiture due to the rigorous and thorough nature of the selection process.

The ES later was joined by the Managing Director of Setraco Nigeria Limited, Engr. Ziad Mouannes and Senator Patrick Ndubueze for the unveiling of the very first edition of the 2024 NSE Quarterly Magazine.

Some senior officials of the Board who accompanied the ES to the event included the Director, Monitoring and Evaluation, Abdulmalik Halilu, Director, Project Certification and Authorization, Engr. Abayomi Bamidele, and the General Manager, Corporate Communications and Zonal Coordination, Esueme Dan Kikile, Esq.

Before he was appointed the ES of NCDMB, Engr. Ogbe had nearly 30 years top-level career in the field of engineering in the employment of Chevron Nigeria Limited (CNL), before retiring voluntarily to set up his private firm.

His last position at Chevron Nigeria was Construction Services Group Superintendent, and he oversaw 200 personnel, including Nigerian nationals and expatriates.

Other notable positions he held at the company included Offshore Projects Manager, Construction Manager (Lagos, Escravos -Warri), Construction Engineer (San Ramon) in California, United States of America.

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Soldiers Shut Down Banex Plaza After Clash With Traders [Video]

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On Saturday evening, armed soldiers shut down the popular Banex Plaza in the Wuse 2 district of Abuja after a clash between traders and three soldiers over a phone sale dispute.

According to eyewitness Okechukwu Daniel, the incident began on Saturday afternoon when a young military man returned to a phone shop, claiming a phone he bought about a month ago was faulty.

Daniel, also a trader at Banex Plaza, stated that the seller refused to accept the phone back due to the lengthy period that had passed since the sale.

He said “When the phone seller refused to collect the phone back, the young guy threatened him that he will shut down his shop for refusing to collect the phone, and the seller told him to do his worse.

“That was when he got angry and went to one of the barracks close by and brought two soldiers to come and harass the phone seller for him to collect the phone back.

“When the two soldiers got to the phone shop to threaten the seller, he still refused to collect the phone. The soldiers got angry and wanted to use force on him, that was when other traders came to the rescue of the phone seller and beat up the two soldiers.”

Daniel added that after the soldiers were assaulted, they went back to the barracks to gather reinforcements.

When they returned to Banex Plaza to confront the phone seller and other traders, the traders had already fled from their shops.

He added “When over 50 soldiers who were visibly angry got to the plaza, they could not find the traders that beat up their colleagues, so they decided to shut down the plaza by asking everyone to leave. Anyone found around the plaza was asked to do frog jump and other punishment,”

See videos below:

 

 

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EFCC Returns $22k Recovered From Fraudster To FBI

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The Economic and Financial Crimes Commission (EFCC) has confirmed the transfer of $22,000, recovered from a convicted internet fraudster, Hakeem Olanrewaju, to the Federal Bureau of Investigations (FBI).

Dele Oyewale, the commission’s spokesperson disclosed on Saturday that the handover took place in Lagos State on Friday.

Acting Director of EFCC Lagos Zonal Command, Michael Wetkas, expressed appreciation for the collaboration and assured of EFCC’s continued efforts in combating financial crimes.

During the event, FBI’s Legal Attaché Charles Smith praised the EFCC for its action.

He said “The EFCC and FBI work collaboratively together, and it is thanks to the EFCC that we can recover funds of this nature, especially from Business email Compromise, BEC.

“This type of crime cripples businesses in the US, and for them to recover the money within one to two years gives hope to the affected companies and brings some level of justice, even if not all subjects have been identified.

“We hope our relationship continues and fosters a more cohesive partnership between the two agencies. If there’s anything the FBI can do to support this investigation, we will do so. We appreciate this on behalf of the FBI and thank the EFCC.”

On August 15, 2023, Justice Nicholas Oweibo of the Federal High Court in Ikoyi, Lagos, mandated that the funds retrieved from Olanrewaju, serving a two-year prison term for identity theft and impersonation, be returned to his victim in the US.

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