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Customer Service Week: You keep NIMASA afloat, Jamoh tells stakeholders

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NIMASA

By Paul Eso

The Director General of Nigerian Maritime Administration and Safety Agency (NIMASA), Dr. Bashir Jamoh, has stated that stakeholders would continue to occupy premium position in the life of NIMASA, noting that it is the stakeholders who keep the Agency and maritime business afloat.

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DG NIMASA Dr.Bashir Jamoh, Director SERVICOM NIMASA, Mrs.Bolaji Kehinde and National Coordinator/CEO SERVICOM, Mrs Nnenna Akajemeli during the 2022 Customer Service Week Celebration at the NIMASA headquarters in Lagos

Speaking during this year’s celebration of the Customer Service Week,  at the Agency’s Headquarters in Lagos, the DG averred his believe that investment in material assets by NIMASA would be meaningless without the staff and other external stakeholders.

He added that for every investment in material assets, there was need for a corresponding availability of stakeholders to make such investment significant.

“Today, we at NIMASA are celebrating our existence. We are celebrating our existence because without you, our stakeholders, there will be no NIMASA. Yes, we must invest in maritime assets acquisition. But then, we know that in spite of the level of investment in both tangible and intangible assets by NIMASA, without the stakeholders, such investments will be meaningless”, the DG said.

Jamoh used the event to welcome the National Coordinator and Chief Executive Officer of SERVICOM, Mrs. Nnenna Akajemeli, who was at the Agency to celebrate with the staff, noting that adherence to NIMASA’s core values was necessary to guarantee mutual satisfaction of both internal and external stakeholders of the Agency,

Jamoh stressed his believe in the founding Principles of SERVICOM, reiterating that Public Offices were the shopping floors for government businesses, and that there was need to always leave whoever goes to the floor for shopping with a high level of satisfaction.

On her part, the National Coordinator and Chief Executive Officer of SERVICOM commended NIMASA for all the achievements of the Agency, particularly in the areas of stakeholder support and complaint handling system.

She applauded the NIMASA’s Maritime Stakeholders’ Experience Contact Centre (MSECC), noting that it is a world-class facility.

“We at SERVICOM are thrilled by what we are seeing in NIMASA today. The environment, level of professionalism exhibited by staff, customer-centric orientation and attitude, as well as the energies we have noticed and experienced are all worthy of emulation.

“We therefore urge other government parastatals to visit NIMASA leadership and learn from them. Your operations and individualized attention to some of my colleagues, who acted as mystery shoppers was amazing. We must confess our happiness and we are proud we are part of the celebration. We are part of this history”, Akajemeli said.

Highlights of the celebration were surprise rewards for somesupport staff and staff of the Agency with different gifts items.

Customer Service Week is an international celebration that calls attention to the importance of customer service and the people who provide it.

Celebrated in the first week of October of every year, and with the theme of this year’s celebration as “Celebrate Service”, the goals of Customer Service Week are: to elicit team bonding, boost morale, reward employees for the significant work they do, and raise awareness of the value of customer to organization’s successes.

Maritime

Maritime Governance: Minister Deposits Three Accession Instruments At IMO

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The Honourable Minister of Marine and Blue Economy, Adegboyega Oyetola has deposited three Instruments of Accession to IMO Conventions signed by President Bola Ahmed Tinubu with the global body.

He did so on Tuesday, at the headquarters of the International Maritime Organization (IMO), which acts as the repository for these conventions.

This move, coming a few weeks after Nigeria declared its intention to contest election for a seat on the IMO Council, is expected to enhance Nigeria’s maritime governance and align its practices with international standards, promoting maritime safety, security, and environmental protection.

Shortly after the presentation ceremonies, Oyetola informed the IMO Secretary General, Arsenio Dominguez, of the President’s commitment to ensuring that Nigeria aligns with international maritime standards regarding maritime safety, security, and sustainable marine practices.

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He also called on the IMO to extend technical support to Nigeria.

In his words, “These instruments, duly acceded by His Excellency, the President of the Federal Republic of Nigeria, signify Nigeria’s continued commitment to aligning with international maritime standards, ensuring maritime safety and security, and promoting sustainable marine practices.

“We hereby request tailored technical cooperation under the Integrated Technical Cooperation Programme (ITCP) to enhance Nigeria’s compliance with IMO conventions and improve our maritime governance and implementation of the instruments we submitted today.”

On his part, Dominguez, acknowledged with appreciation the formal deposition of the Instruments of Accession, stating that it underscores Nigeria’s steadfast commitment to aligning with global maritime standards.

“I congratulate Nigeria for its exceptional efforts in acceding to these six critical IMO instruments. I encourage continued momentum by securing presidential assent to additional key conventions. We at the IMO remains fully committed to supporting Nigeria through technical cooperation and capacity-building initiatives to ensure the successful implementation of these instruments,” he stated.

The instruments Oyetola handed over to Dominguez include the instrument of accession to the 2005 Protocol to the Convention for the Suppression of Unlawful Acts against the Safety of Fixed Platforms Located on the Continental Shelf (SUA Protocol 2005), the instrument of accession to the International Convention on Standards of Training, Certification, and Watchkeeping for Fishing Vessel Personnel (STCW-F), and the instrument of accession to the Protocol Relating to Intervention on the High Seas in Cases of Pollution by Substances Other Than Oil (Intervention Protocol 1973).

It was gathered that three other Instruments of Accession signed by President Tinubu are undergoing further steps to complete the processes for their deposit.

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Maritime

Capacity Dev’t: NIMASA Assures On Cabotage Vessel Financing Fund

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Funds accrued under the Cabotage Vessel Financing Fund (CVFF) are intact and currently held with the Central Bank of Nigeria (CBN) under the Single Treasury Account (TSA).

This assertion was made by the Nigerian Maritime Administration and Safety Agency (NIMASA), in a statement in Lagos on Tuesday.

The clarification became necessary to address “a misleading publication alleging that funds have disappeared from the CVFF account”.

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The statement reads, in part, “The report of a missing money is both misleading and false.

“For the record, the Cabotage Vessel Financing Fund, securely held in the NIMASA account at the Central Bank of Nigeria (CBN), remains intact. There has been no disappearance of funds, and no illegal transactions, as the article suggests. This misinformation is a figment of the authors imagination, aimed at undermining NIMASA’s integrity, and mislead the public about the Agency’s operations.

“The Management of NIMASA will ensure that the CVFF is utilised in line with its statutory purpose. NIMASA Director General, Dr Mobereola has assured stakeholders of the safety of funds under the CVFF.”

The statement cited the DG thus, “Let us be clear that the CVFF account at the Central Bank of Nigeria is safe, intact, and secure. We at NIMASA will continue to manage it with the utmost responsibility, and there are no irregularities or illegal activities surrounding the funds. I urge the public to disregard this false narrative and to continue trusting the Agency’s ability to uphold the integrity of Nigeria’s maritime sector”.

It was gathered that the CVFF is a fund established under section 42 of the Coastal and Inland Shipping (Cabotage) Act 2003 to promote the development of indigenous ship acquisition capacity and to provide credit facilities to local maritime operators.

The NIMASA, assured of its commitment “to transparency, accountability, and the advancement of Nigeria’s maritime sector.”

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Maritime

Okpebholo Hits Ground Running, Flags Off Edo’s 1st Flyover Bridge

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Edo State Governor, Senator Monday Okpebholo appears eager to deliver the dividends of democracy to his constituents.

This is discernible from the frenzy of activities being witnessed in his first few days on the job, including dissolution of boards, constitution of investigative panels, flagging off of infrastructure projects, among others.

In the bid to address the perennial road traffic congestion negatively impacting economic and social activities in Benin City, the state capital, Gov Okpebholo on Wednesday flagged off the construction of a flyover bridge.

Biztellers reports that the flyover bridge around the popular Ramat Park in the city centre is the first of such in the history of Edo State.

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The Edo State Government made the disclosure in its verified handle on micro-blogging site, X, on Wednesday.

It wrote, “Traffic decongestion: Gov Okpebholo flags off first flyover in Edo.
“Edo State Governor, Sen. Monday Okpebholo has flagged off the construction of a flyover bridge at Ramat Park, Benin City, the State Capital, as part of immediate efforts to reduce traffic congestion in the city.”

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