NEWS
Entrenching Trust In Medical Laboratories Through Service Quality, ISO 15189 Accreditation
Relevant stakeholders opine that trust and quality are paramount in the realm of healthcare.
Patients rely on medical laboratories for accurate and reliable test results, as the foundation of diagnosis and treatment.
Hence, the ISO 15189 accreditation stands as a beacon, because it guides laboratories towards the establishment of a stringent quality management system.
Biztellers reports that the ISO 15189 is an international standard specific for medical laboratories. It outlines the requirements for quality and competence that laboratories need to meet to ensure accurate and reliable testing, calibration, and sampling processes.
This is why accreditation against this standard indicates that a laboratory has not just established, but is operating a quality management system and adheres to stringent requirements of the standard.
This clarification highlights the multifaceted benefits of ISO 15189 accreditation in enhancing patient trust and service quality within medical laboratories.
What then are the benefits of ISO 15189 accreditation to the provision of medical laboratory services?
A Vivid Scenario
Supposing that a patient, Adeola Adeolu (not real names), seeks diagnostic services at SYNLAB Nigeria.
And assuming that he was initially hesitant about the accuracy of test results, his concerns could be assuaged upon learning from his referral doctor that SYNLAB Nigeria does not compromise on quality because of its ISO 15189 accreditation.
Knowing that SYNLAB has this accreditation instills confidence in Adeolu, because it reinforces the reliability and credibility of the laboratory’s services.
Armed with the trust, Adeolu proceeds with the tests, confident in SYNLAB Nigeria’s commitment to excellence.
Biztellers shares below discerning members of the public look out for the ISO 15189
- ISO 15189 accreditation requires medical laboratories to adhere to a comprehensive framework for implementing quality management systems in order to ensure consistent and reliable test results. Such a guide enables organizations to access best practices and consistently implement them.
- Adhering to ISO 15189 standards requirements enhances patient safety by minimizing errors and ensuring accurate diagnostic outcomes. Adeolu’s confidence in accepting to run tests at SYNLAB Nigeria because of its ISO 15189 accreditation hinges on his belief that he would get accurate results.
- ISO 15189 accreditation elevates the global recognition of medical laboratories, facilitating collaborations and partnerships with healthcare institutions worldwide. Customers of an ISO 15189 certified laboratory can be confident that the result they receive from their laboratory will be acceptable across the globe.
- Accreditation under ISO 15189 indicates that the laboratory is meeting regulatory obligations, promoting ethical practices and is a legally responsible organization.
- Emphasizing staff competence and training, ISO 15189 accreditation affirms that laboratory personnel possess the necessary skills to maintain high-quality standards in laboratory operations. ISO 15189 accredited laboratories pay attention to staff training, recognizing that maintaining high quality requires having highly competent team.
- ISO 15189 standard requirements incorporate risk management principles, enabling laboratories to identify and mitigate potential risks effectively, thus ensuring patient safety. It fosters a culture of continuous improvement within medical laboratories, driving innovation and excellence in service delivery.
- ISO 15189 accreditation distinguishes laboratories as leaders in quality healthcare delivery, providing a competitive advantage and attracting patients and healthcare providers seeking reliable diagnostic services.
Conclusion
The ISO 15189 accreditation serves as a symbol for excellence in medical laboratories, enhancing patient trust and assuring service quality.
SYNLAB Nigeria’s embrace of this international standard and compliance with its requirements solidifies its position as a trusted partner in healthcare delivery. As the healthcare landscape evolves, ISO 15189 accreditation will remain indispensable tool, driving innovation, patient-centered care, and unwavering confidence in medical laboratories worldwide.
About SYNLAB Nigeria
SYNLAB Nigeria is a member of the SYNLAB group, with presence in 35 countries in four continents.
The organization has over 30 active locations across Nigeria and has been ISO 15189 certified since 2006.
SYNLAB Group is the leader in medical diagnostic services and specialty testing in Europe.
The Group offers a full range of innovative and reliable medical diagnostics to patients, practicing doctors, hospitals and clinics, governments and corporates.
Providing the leading level of service within the industry, SYNLAB is the partner of choice for routine and specialty diagnostics in human and veterinary medicine. The Group continuously innovates medical diagnostic services for the benefit of patients and customers.
SYNLAB holds leading positions in most markets, regularly reinforcing the strength of its network through a proven acquisition strategy.
The Petroleum Products Retail Outlets Owners Association of Nigeria (PETROAN) has raised concerns over alleged monopolistic practices by Dangote Refinery, following a public dispute about fuel pricing in the downstream petroleum sector.
Recall that the refinery, Africa’s largest, recently disclosed its petrol pricing at N990 per litre in trucks and N960 per litre into ships, a move it justifies as being in line with international rates.
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PETROAN, however, sees this as an attempt to suppress competitors and dominate the Nigerian market.
The rift began when Dangote Refinery claimed that complaints from marketers regarding its pricing were fueled by intentions to import cheaper, potentially substandard products.
In response, PETROAN strongly rejected these allegations, suggesting that Dangote’s claims are tactics designed to maintain a monopoly in the sector.
Joseph Obele, PETROAN’s spokesperson, stated that the association remains committed to importing high-quality products at more competitive rates to ensure affordability for Nigerian consumers.
According to PETROAN, competition in the market is essential for achieving fair pricing, and any attempt to stifle it would be detrimental to consumers.
They argue that Dangote Refinery’s pricing should reflect production costs and fair margins rather than international benchmarks, especially given concessions granted by the government for the refinery’s establishment.
PETROAN also announced its plans to partner with foreign refineries and financial backers to import premium-quality petroleum products at prices below current rates.
The association aims to enter the market by December 2024, pending necessary regulatory approvals.
“The allegations that PETROAN will import substandard products are unfounded and aimed at creating an unfair playing field,” the statement read.
PETROAN warned that similar claims in the past had led to significant price hikes when competitors were pushed out, emphasizing that the entry of new players into the market would lead to more competitive pricing and ultimately benefit Nigerian consumers.
PETROAN expressed appreciation for President Bola Tinubu’s commitment to revitalizing Nigeria’s state-owned refineries and urged the government to consider privatizing the Port Harcourt and Warri refineries once rehabilitation is complete.
The association believes a transparent privatization process will help strengthen Nigeria’s downstream sector and counter monopolistic tendencies.
To address the ongoing pricing challenges in the sector, PETROAN called on the government to convene a comprehensive meeting of industry stakeholders, including major associations like IPMAN, DAPPMAN, MEMAN, NUPENG, and PENGASSAN.
PETROAN believes that collaboration among these groups will be instrumental in establishing a sustainable and competitive pricing framework for petroleum products in Nigeria.
Sultan of Sokoto, Sa’ad Mohammad Abubakar II, has called on Nigerians to avoid publicly criticizing their leaders, instead urging citizens to place their trust in God to address leadership concerns as He deems fit.
Speaking at the Regional Conference on Climate Change-Induced Conflicts in Northern Nigeria, organized by the Kaduna State Bureau of Interfaith in collaboration with International Alert, the Sultan emphasized faith and patience in navigating the country’s challenges.
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Acknowledging Nigeria’s current economic and social hardships, the Sultan encouraged continuous prayer, not only for the nation but for its leaders as well.
“Even though many feel times are particularly hard, we believe relief will come. Let’s increase our prayers for our leaders, trusting God to address them in His way,” he said, expressing hope that divine intervention could bring stability and prosperity.
The Sultan reminded political leaders of their ultimate accountability to God, cautioning that they will stand alone on the Day of Resurrection, with only their deeds to support them.
“On that day, every leader will stand alone. Governors, advisers—none will have support except their own deeds. Let us act with a deep sense of responsibility and fear of God,” he stated.
Addressing religious leaders, he warned against misleading their followers for personal gain, underscoring the trust many place in their religious guidance.
“Only God can save any human being,” he said, encouraging Nigerians to remain faithful and discerning in their spiritual beliefs. “Focus on worshiping Allah and leave the rest to Him. Don’t follow those who might lead you astray.”
With leaders from various religious communities, including the President of the Christian Association of Nigeria (CAN), in attendance, the Sultan called for unity, resilience, and communal effort to tackle pressing issues such as climate change, poverty, and insecurity in the northern region.
He praised the North’s history of unity and resilience, warning against divisive narratives that threaten communal harmony. “When we are united, we can face any challenge and build a prosperous community,” he asserted.
The Sultan’s remarks come amid ongoing social and environmental issues in the region, including a recent surge in climate-related challenges that have exacerbated poverty and security threats.
In light of these issues, he called on both Muslims and Christians to intensify their prayers, saying, “Our country faces many challenges, and we must turn to God in prayer. Let us intensify prayers in our mosques and churches.”
In a decisive move, President Bola Tinubu has ordered the immediate release of all minors detained by police during the recent #EndBadGovernance protests.
The directive, announced by Minister of Information and National Orientation, Mohammed Idris on Monday, underscores the government’s commitment to protecting children’s rights and ensuring justice.
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Idris confirmed that President Tinubu’s directive prioritizes the welfare of detained minors, instructing the Ministry of Humanitarian Affairs to facilitate their safe reunification with their families.
A committee led by the Ministry of Humanitarian Affairs will be established to oversee the welfare of the released minors and ensure compliance with the president’s orders.
Additionally, President Tinubu has directed a formal investigation into the actions of law enforcement agencies involved in the arrests.
The president emphasized that any misconduct uncovered during the investigation will result in disciplinary action, affirming his administration’s dedication to accountability within law enforcement.
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