Energy
Faulty Meters, Billing Errors Drive Electricity Complaints to 254,000
Electricity distribution companies received over 254,404 customer complaints in the first quarter of 2025, largely driven by grievances over faulty metering, erratic service, and inaccurate billing, the Nigerian Electricity Regulatory Commission has said.
In its newly released quarterly report, NERC revealed that a total of 254,404 complaints were lodged by consumers between January and March 2025, marking a 7.72 per cent drop from the 275,681 complaints received in the previous quarter.
The top three issues reported by customers were metering (42.84 per cent), billing (12.27 per cent), and service interruption (7.66 per cent), cumulatively accounting for over 62 per cent of all complaints recorded.
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Despite the slight decline in total numbers, NERC noted that Port Harcourt DisCo received the highest number of complaints with 57,843 cases, representing 22.74 per cent of the national total.
Yola DisCo received the least at 2,495 complaints, or 0.98 per cent. Other top complaint destinations included Eko (36,780), Ibadan (42,393), and Ikeja (25,555). Abuja, which had logged 23,963 complaints in the previous quarter, saw a dramatic drop to 6,225, a 74 per cent decline, the steepest among all DisCos.
The report read, “The total number of complaints received in 2025/Q1 was 254,404 across all DisCos; this represents a 7.72 per cent decrease compared to the 275,681 received in 2024/Q4.
Port Harcourt DisCo received the highest number of complaints (57,843), representing 22.74 per cent of total complaints received. Yola DisCo received the least number of complaints (2,495), representing 0.98 per cent of total complaints received.
“Six DisCos recorded declines in the number of customer complaints received in 2025/Q1 compared to 2024/Q4. Abuja (-74.02 per cent), Benin (-30.17 per cent), and Jos (-29.16 per cent) DisCos recorded the most reductions. Kano (+86.12 per cent), Kaduna (+37.33 per cent), Yola (+30.15 per cent), Aba Power (+17.16 per cent), Ikeja (+9.98 per cent) and Port Harcourt (+5.78 per cent) DisCos on the other hand recorded increases in the number of customer complaints received between 2024/Q4 and 2025/Q1.
“The most common issues among the 254,404 complaints received by DisCos in 2025/Q1 were metering (42.84 per cent), billing (12.27 per cent) and service interruption (7.66 per cent). These three (3) categories cumulatively accounted for 62.77 per cent of the total complaints in the quarter.”
NERC’s analysis also showed that while six DisCos recorded drops in complaints, others saw sharp increases. Notably, Kano Electricity Distribution Company experienced an 86 per cent spike, rising from 17,328 complaints in Q4 2024 to 32,251 in Q1 2025. Kaduna (+37.3 per cent), Yola (+30.15 per cent), and Aba Power (+17.16 per cent) also saw marked increases.
The commission said complaints about billing, the second-most frequent category, led to customer refunds totalling N32.2bn in the first quarter alone. The amount was credited to customers’ accounts after verified overbilling claims.
Port Harcourt also topped the billing complaints chart with 5,260 cases, in addition to receiving the highest number of complaints in the “Others” category (28,959). Eko DisCo recorded 17,972 metering complaints, 4,497 service interruptions, and 11,562 others.
Ibadan DisCo saw a significant number of metering issues at 3,200 but was most hit by “Others” at 25,940, suggesting a wide range of additional unresolved issues. Other categories of concern include voltage issues (3,900 cases), load shedding (202 cases), disconnections (1,417 cases), and delays (736 cases).
Notably, Kano DisCo, which received 32,251 complaints, reported 25,988 metering-related issues, the second-highest in that category after Eko. At the central complaint unit of the commission, an additional 4,169 complaints were received directly, with billing, metering, and interruption still dominating the feedback.
Port Harcourt and Ikeja DisCos had the highest billing-related complaints recorded at the NERC CCU, with 91 and 283, respectively. Abuja followed closely with 194 complaints.
While commenting on the development, NERC said, “The credit adjustment on customers’ bills, following resolved complaints, is a strong indicator of our commitment to consumer protection and accountability in the power sector.”
The regulator also reiterated its plan to strengthen enforcement mechanisms and customer service protocols across all 11 DisCos to ensure faster resolution of complaints and reduce recurring grievances.
As Nigeria continues to grapple with power supply inconsistencies, experts believe addressing customer feedback in real time will be critical to restoring public trust in the electricity sector.
The distribution companies collected N553.63bn in the first quarter of 2025 despite widespread complaints of low power supply, billing inefficiencies, and persistent outages. This jump in earnings came even as Nigerians grappled with unreliable electricity, grid frequency instability, and supply fluctuations.
Source: The Punch
Energy
Two Vessels Cross Hormuz Amid War Tensions
Two commercial vessels have successfully passed through the Strait of Hormuz despite ongoing tensions in the Gulf, as Iran submitted its response to a United States proposal aimed at ending the war and reopening peace talks.
Iranian state media reported on Sunday that Tehran’s response was transmitted through Pakistan, which has been mediating between both sides.
According to Iranian state television, the response focused on ending hostilities “on all fronts”, particularly in Lebanon, and guaranteeing the safety of maritime traffic through the strategic waterway. The report, however, did not specify when or how the strait would fully reopen to international shipping.
The development came after Washington proposed halting the fighting before broader negotiations on contentious issues, including Iran’s nuclear programme. Reuters reports that there was no immediate reaction from the United States government.
The Strait of Hormuz, which previously handled about one-fifth of global oil supplies, has remained one of the most volatile flashpoints in the conflict, with Tehran restricting non-Iranian vessels from transiting the route.
Despite the tension, it was reported that the QatarEnergy-operated liquefied natural gas carrier, Al Kharaitiyat, safely crossed the strait and headed for Pakistan’s Port Qasim, according to shipping analytics firm Kpler.
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The vessel became the first Qatari LNG carrier to transit the strait since the outbreak of the US-Israeli war with Iran on February 28.
Sources familiar with the arrangement said Iran approved the shipment to help ease Pakistan’s worsening electricity shortages caused by disrupted gas imports and to build confidence with both Qatar and Pakistan, which have been involved in mediation efforts.
Also on Sunday, Iran’s semi-official Tasnim news agency reported that a Panama-flagged bulk carrier bound for Brazil passed through the strait using a designated route approved by Iranian armed forces after an earlier failed attempt on May 4.
The passage of the vessels came amid continuing regional security threats.
Meanwhile, as tensions persist around the strategic waterway, Britain announced that it was deploying HMS Dragon, one of the Royal Navy’s six Type 45 destroyers, to the Middle East ahead of a possible multinational mission to protect shipping in the Strait of Hormuz.
According to the UK Ministry of Defence, the warship would “pre-position” in the region for a “potential role” in a future “strictly defensive and independent” operation.
BBC reports that British Prime Minister Keir Starmer, who is championing the proposed mission alongside French President Emmanuel Macron, said the operation would only proceed after active fighting in the region ends.
The deployment comes after months of disruption in the strait, which Iran has been controlling in retaliation for attacks by the US and Israel.
HMS Dragon, designed for anti-aircraft and anti-missile warfare, recently operated in the eastern Mediterranean, where it was tasked with protecting British air bases in Cyprus following a drone attack near RAF Akrotiri in March.
The UK Ministry of Defence said the latest deployment formed “part of prudent planning” and would allow the warship to contribute immediately to any future multinational maritime security mission.
The ministry added that the mission “provides the UK Armed Forces with additional options for the defensive multinational Hormuz mission”.
Last month, representatives from 51 countries reportedly met to discuss securing commercial shipping through the strait, with Britain and France leading discussions on a coordinated response.
Meanwhile, US President Donald Trump is facing growing pressure to end the conflict ahead of a planned visit to China this week, amid mounting fears that the war could deepen the global energy crisis and further destabilise the world economy.
Qatari Prime Minister Mohammed bin Abdulrahman al-Thani reportedly told Iranian Foreign Minister Abbas Araqchi that using the Strait of Hormuz as a “pressure tool” would worsen the crisis.
According to Qatar’s foreign ministry, the prime minister stressed during a telephone conversation that “freedom of navigation should not be compromised.” Over the weekend, oil prices hovered around $100 per barrel, according to reports by Oilprice.com.
Energy
Middle East Crisis Opens 10 Million bpd Oil Supply Window for Nigeria, African Countries
As ongoing geopolitical tensions in the Middle East, driven by the US-Israel conflict with Iran, have removed an estimated 10 million barrels of oil per day from the global market, Africa, with Nigeria at the forefront, is emerging as the most viable region to help bridge the widening supply gap.
The Chief Executive Officer of the Nigerian Upstream Petroleum Regulatory Commission (NUPRC), Oritsemeyiwa Eyesan, stated this while speaking during the Africa Energy Forum at the ongoing Offshore Technology Conference (OTC) in Houston, Texas, United States.
Eyesan declared that Africa has become the new focal point of global energy discussions owing to its 125 billion barrels and 625 trillion cubic feet of natural gas reserves, respectively, representing 10 per cent of global reserves.
She noted that the sudden shortfall has shifted global attention to under-explored regions and that the only continent that promises to fill the supply gap is Africa.
“Today, we believe that about 10 million barrels have been taken off the market in a situation where you had a slight oversupply at one time. With 10 million off the market, there’s a huge deficit. The question on everybody’s lips is where this deficit will come from. Or rather, who will fill the gap?
“Let’s x-ray the North Sea. The North Sea was prolific in the past but is declining. North America, same story. And if you layer Asia on that, it’s all decline. However, the only continent that is showing promise today is no other than Africa”, she said.
Citing discoveries and huge oil and gas reserves across the continent, she pointed to Ghana, Mozambique, Tanzania, Senegal, and Namibia as examples.
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However, with such abundant reserves in Africa, she said the challenge was how to convert those opportunities into value.
For Nigeria, the NUPRC boss said the answer has been regulatory reform credited to the Petroleum Industry Act (PIA), enacted in 2021, which she noted was triggering a rebirth in the upstream, midstream, and downstream oil and gas sector.
“Nigeria has experienced a rebirth since 2021 and the rebirth was instrumental to the change and the opportunities that Nigeria has today.
“The PIA has provided fiscal clarity, regulatory efficiency, contract certainty, and transparency across the upstream, midstream, and downstream segments.
“The only way Africa, sitting on huge resources, can bridge that gap successfully is if we have the right regulatory systems to support the business terrain. And Nigeria is not alone in that march,” the NUPRC boss said.
In Nigeria, Eyesan said the results are already evident in investment trends compared to ten years before the PIA, when there was a steep decline in investment in the Nigerian oil and gas industry.
According to her, “About 15 years before the PIA, we were comfortably spending $15 billion annually on the upstream business. This declined to less than $7 billion at some point. Today, we see an upswing.”
She told the global audience in the room that several multi-billion-dollar Final Investment Decisions (FIDs) have been secured or are on the verge of being committed, including the Shell Bonga Project, the Ubeita Non-Associated Gas Project, the HI Gas Project, and the Zabazaba-Etan Field, which was expected to unlock $10.38 billion.
“These are huge projects and a signal that the tide has turned”, Eyesan stated.
In 2024 alone, she said the NUPRC approved 48 Field Development Plans (FDPs), describing that as a major index of progress in the oil and gas industry.
She said the industry has witnessed the enablements from the PIA and that opportunities were just waiting to be unlocked.
She reiterated that the ongoing licensing round, where 50 blocks are offered, and 300 companies are competing, would be concluded by the third quarter of 2026.
Eyesan also announced that another bid round would commence before the end of the 2025 bid round, saying that this was an indication that the opportunities were immense.
To support bidders, Eyesan said NUPRC was enhancing its National Data Repository with large-scale 2D and 3D seismic data acquisition through multi-client partnerships.
She expressed confidence that bidders who finally acquire the assets will work them and bring them to market in the shortest possible time.
To enable this, she explained that the data repository was also being upgraded for advanced analytics, as they seek to embrace artificial intelligence to quicken the process.
Underscoring the importance of capital investment in optimising Africa’s huge untapped oil and gas resources, Eyesan framed the continent’s energy challenge as one of infrastructure and capital rather than resources.
She recalled that Africa took the brunt during the start of the conversation on energy transition due to a lack of investment and infrastructure.
She urged investors to come and invest in the African oil and gas industry, assuring them of a quick return on their investments.
She added that Nigeria’s experience under the PIA demonstrates what was possible, saying: “The PIA has enabled a turnaround in the oil and gas industry. The opportunities are immense. The regulatory environment is there.”
Energy
Pricing Issues See Domestic Refiners Reject $3.13bn Crude Oil
Nigeria’s local refiners could not take up an estimated $3.13bn worth of crude oil offered to them in Q1 2026.
This was gleaned from data released by the Nigerian Upstream Petroleum Regulatory Commission (NUPRC), which indicates that while crude producers made significant volumes available under the Domestic Crude Supply Obligation (DCSO), refiners were unable to take delivery of a large portion due to persistent commercial and structural challenges.
The latest data showed a significant mismatch between crude availability and actual refinery offtake, despite regulatory efforts to deepen domestic refining. The figures indicate that producers collectively made available 68.7 million barrels of crude between January and March, far above allocated requirements, yet refiners struggled to convert the offers into actual deliveries.
This translates to a weak conversion rate of about 36–46 per cent, underscoring persistent structural and commercial bottlenecks in the domestic crude supply chain.
Findings showed that the total gap between crude offered and actual refinery offtake stood at 40.3 million barrels in the three-month period, with the shortfall valued at about $3.13bn using conservative average prices.
Figures released by the NUPRC indicated that while 61.9 million barrels were allocated to domestic refiners during the period, oil producers collectively offered 68.7 million barrels.
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However, actual deliveries lagged significantly, with refiners lifting just 28.5 million barrels, indicating that crude producers supplied local refineries with less than half of the volumes allocated under the country’s domestic crude supply rules.
The development underscores a persistent gap between crude availability and actual refinery intake, raising fresh concerns over feedstock adequacy for Nigeria’s refining ambitions.
In the press statement earlier issued by the commission, the NUPRC Head of Media and Corporate Communications, Eniola Akinkuotu, said the data reflected ongoing efforts to enforce the DCSO in line with the Petroleum Industry Act (PIA).
The statement read, “The Nigerian Upstream Petroleum Regulatory Commission has released the statistics on the enforcement of the Domestic Crude Supply Obligation in accordance with the provisions of the Petroleum Industry Act.
“A summary of the monthly allocation shows that 61.9 million barrels of crude oil were allocated to domestic refineries during the quarter, while producers collectively offered a higher volume of 68.7 million barrels. However, actual supply to local refineries was 28.5 million barrels, translating to a supply conversion rate of 36-46 per cent as of the end of the first quarter 2026.”
A breakdown of the value of rejected crude revealed that in January, producers offered 25.3 million barrels, but refiners lifted only 9.2 million barrels, leaving a shortfall of 16.1 million barrels valued at approximately $1.09bn.
In February, out of the 19.8 million barrels offered, refiners took 9.1 million barrels, resulting in a gap of 10.7 million barrels worth about $749m. Similarly, in March, refiners lifted 10.1 million barrels from the 23.6 million barrels offered, leaving 13.5 million barrels unutilised, with an estimated value of $1.28bn.
The data underscores a persistent disconnect between crude supply and refinery demand, despite regulatory efforts to prioritise local refining under the Petroleum Industry Act, 2021.






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