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Faulty Meters, Billing Errors Drive Electricity Complaints to 254,000

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Electricity distribution companies received over 254,404 customer complaints in the first quarter of 2025, largely driven by grievances over faulty metering, erratic service, and inaccurate billing, the Nigerian Electricity Regulatory Commission has said.

In its newly released quarterly report, NERC revealed that a total of 254,404 complaints were lodged by consumers between January and March 2025, marking a 7.72 per cent drop from the 275,681 complaints received in the previous quarter.

The top three issues reported by customers were metering (42.84 per cent), billing (12.27 per cent), and service interruption (7.66 per cent), cumulatively accounting for over 62 per cent of all complaints recorded.

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Despite the slight decline in total numbers, NERC noted that Port Harcourt DisCo received the highest number of complaints with 57,843 cases, representing 22.74 per cent of the national total.

Yola DisCo received the least at 2,495 complaints, or 0.98 per cent. Other top complaint destinations included Eko (36,780), Ibadan (42,393), and Ikeja (25,555). Abuja, which had logged 23,963 complaints in the previous quarter, saw a dramatic drop to 6,225, a 74 per cent decline, the steepest among all DisCos.

The report read, “The total number of complaints received in 2025/Q1 was 254,404 across all DisCos; this represents a 7.72 per cent decrease compared to the 275,681 received in 2024/Q4.

Port Harcourt DisCo received the highest number of complaints (57,843), representing 22.74 per cent of total complaints received. Yola DisCo received the least number of complaints (2,495), representing 0.98 per cent of total complaints received.

“Six DisCos recorded declines in the number of customer complaints received in 2025/Q1 compared to 2024/Q4. Abuja (-74.02 per cent), Benin (-30.17 per cent), and Jos (-29.16 per cent) DisCos recorded the most reductions. Kano (+86.12 per cent), Kaduna (+37.33 per cent), Yola (+30.15 per cent), Aba Power (+17.16 per cent), Ikeja (+9.98 per cent) and Port Harcourt (+5.78 per cent) DisCos on the other hand recorded increases in the number of customer complaints received between 2024/Q4 and 2025/Q1.

“The most common issues among the 254,404 complaints received by DisCos in 2025/Q1 were metering (42.84 per cent), billing (12.27 per cent) and service interruption (7.66 per cent). These three (3) categories cumulatively accounted for 62.77 per cent of the total complaints in the quarter.”

NERC’s analysis also showed that while six DisCos recorded drops in complaints, others saw sharp increases. Notably, Kano Electricity Distribution Company experienced an 86 per cent spike, rising from 17,328 complaints in Q4 2024 to 32,251 in Q1 2025. Kaduna (+37.3 per cent), Yola (+30.15 per cent), and Aba Power (+17.16 per cent) also saw marked increases.

The commission said complaints about billing, the second-most frequent category, led to customer refunds totalling N32.2bn in the first quarter alone. The amount was credited to customers’ accounts after verified overbilling claims.

Port Harcourt also topped the billing complaints chart with 5,260 cases, in addition to receiving the highest number of complaints in the “Others” category (28,959). Eko DisCo recorded 17,972 metering complaints, 4,497 service interruptions, and 11,562 others.

Ibadan DisCo saw a significant number of metering issues at 3,200 but was most hit by “Others” at 25,940, suggesting a wide range of additional unresolved issues. Other categories of concern include voltage issues (3,900 cases), load shedding (202 cases), disconnections (1,417 cases), and delays (736 cases).

Notably, Kano DisCo, which received 32,251 complaints, reported 25,988 metering-related issues, the second-highest in that category after Eko. At the central complaint unit of the commission, an additional 4,169 complaints were received directly, with billing, metering, and interruption still dominating the feedback.

Port Harcourt and Ikeja DisCos had the highest billing-related complaints recorded at the NERC CCU, with 91 and 283, respectively. Abuja followed closely with 194 complaints.

While commenting on the development, NERC said, “The credit adjustment on customers’ bills, following resolved complaints, is a strong indicator of our commitment to consumer protection and accountability in the power sector.”

The regulator also reiterated its plan to strengthen enforcement mechanisms and customer service protocols across all 11 DisCos to ensure faster resolution of complaints and reduce recurring grievances.

As Nigeria continues to grapple with power supply inconsistencies, experts believe addressing customer feedback in real time will be critical to restoring public trust in the electricity sector.

The distribution companies collected N553.63bn in the first quarter of 2025 despite widespread complaints of low power supply, billing inefficiencies, and persistent outages. This jump in earnings came even as Nigerians grappled with unreliable electricity, grid frequency instability, and supply fluctuations.

Source: The Punch

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Energy

Nigeria-US Mineral Pact Better Structured Than Oil JVs With IOCs – Obiaraeri

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Investment banker, development economist and former Imo State deputy governorship candidate, Dr. Nnaemeka Onyeka Obiaraeri, has described the 2026 Nigeria-US Solid Mineral Framework Agreement as structurally superior to Nigeria’s post-independence oil and gas joint-venture arrangements with international oil companies (IOCs).

Obiaraeri made the assertion in a post on X on Friday while comparing the newly signed minerals framework with Nigeria’s longstanding arrangements in the oil and gas sector.

According to him, the minerals agreement is different because of its emphasis on local value addition and processing.

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“The 2026 US-Nigeria Solid Mineral Framework Agreement is structurally superior to Nigeria’s post-independence Oil and Gas arrangements with International Oil Companies (IOCs),” Obiaraeri stated.

He argued that while oil joint ventures have primarily involved the extraction and export of crude oil, with limited domestic refining capacity historically, the new mining framework seeks to ensure that Nigeria does not remain merely a source of raw materials.

“The JV contract with the IOCs primarily involves the extraction and export of raw crude oil with minimal local refining capacity, whereas the new mining pact explicitly attempts to prevent Nigeria from remaining a mere source of raw materials,” he said.

Obiaraeri also said the framework comes with protection for the lives and participation rights of host communities.

He linked the issue to insecurity and illegal mining, alleging that indigenous communities have suffered deaths and hardship as a result of activities involving bandits and illegal mining networks.

“The Solid Mineral MOU also comes with protection of lives and participation rights of the host communities,” he said.

Recall that Nigeria and the United States signed a mineral investment framework in New York on September 24, 2026, aimed at attracting American investment into Nigeria’s estimated $700 billion mineral resources.

The agreement was signed by Minister of Solid Minerals Development, Dele Alake, and US Deputy Secretary of State Christopher Landau at Nigeria’s Mission House in New York.

The framework provides for cooperation in areas including geological data and exploration, mineral development and processing, infrastructure and technical capacity.

The Federal Government said the agreement is intended to promote a value-addition-driven mineral value chain and create greater opportunities for Nigerian businesses.

Nigeria’s oil and gas sector, meanwhile, has historically operated under several contractual arrangements involving the government and foreign oil companies, including joint ventures and production-sharing contracts.

Under the joint-venture model, NNPC Limited and IOC partners participate jointly in the development of petroleum assets according to their respective interests and the terms of the applicable agreements.

NNPC Limited, for instance, operates a joint venture with Chevron Nigeria Limited, with Chevron holding a 40 per cent interest and NNPC Limited holding the remaining 60 per cent in the relevant assets.

The partnership covers exploration and development activities in the Niger Delta.

Nigeria also uses production-sharing contracts for some petroleum developments, particularly in deepwater projects.

In August 2026, President Bola Tinubu approved a new deep-offshore investment framework intended to unlock up to $50 billion in investment, with NNPC Limited acting as the government’s nominated counterparty under the applicable production-sharing contracts.

Against this background, Obiaraeri said the new minerals framework provides an opportunity for Nigeria to adopt a different approach to its natural resources.

He argued that, rather than simply extracting and exporting resources, Nigeria should ensure that more processing, industrial activity and economic value remain within the country.

“I remain Nnaemeka Onyeka Obiaraeri,” he said, adding that he speaks “truth to power” and seeks to proffer solutions to national and subnational challenges.

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Energy

NMDPRA Sets Digital Gas Distribution Licence Auction Date

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Subsidy Removal: NMDPRA Assures Smooth Fuel Supply

With the completion of a nationwide gas-grid mapping exercise expected in October, the Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA) has revealed that the digital licensing round for gas distribution areas will happen before the end of 2026.

The Authority Chief Executive, Engr. Rabiu Umar, made the disclosure on Wednesday at the Gas Investment Forum 2026, themed “Positioning Nigeria as Africa’s Global Gas Powerhouse.”

Umar said applicants would bid for gas distribution licences in designated areas across the country under a process similar to the award of Oil Mining Licences (OMLs) in the upstream sector.

“Under the licensing round, applicants will bid for gas distribution licences in the gridded areas available across the country, in the same way licensees apply for Oil Mining Licences (OMLs) in the upstream sector,” he said.

READ ALSO: MT Asharami Ghana Delivers 5,000MT LPG Cargo to Ghana

He said the initiative was part of efforts to move Nigeria from a fragmented gas-access system to an open-access regime that would allow more participants to use existing infrastructure.

“Without infrastructure, reserves are potential. They will continue to have potential,” Umar said.

“With infrastructure, gas becomes productivity and national resilience, especially in the light of the global headwinds that we see.”

According to him, the country needs infrastructure capable of moving gas from wellheads to processing plants, power stations, industrial clusters, transport corridors, homes and export terminals.

Umar said the Federal Government’s Decade of Gas Initiative was serving as an “engine of execution”, while NMDPRA was accelerating licences and approvals for gas processing plants, pipelines, storage facilities, compressed natural gas (CNG) and liquefied natural gas (LNG) projects.

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Energy

MT Asharami Ghana Delivers 5,000MT LPG Cargo to Ghana

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As part of efforts to position Ghana as a strategic hub for regional energy trade, MT Asharami Ghana, a 40,000-cubic-metre Liquefied Petroleum Gas (LPG) carrier has delivered 5,000 metric tonnes of LPG in its maiden voyage to Ghana, thus boosting efforts to strengthen energy security, and LPG supply reliability.

Purpose-built to serve Ghana and neighbouring markets, MT Asharami Ghana forms part of Sahara Group’s integrated LPG infrastructure strategy across Africa.

Welcoming the vessel, Hon. Dr. John Abdulai Jinapor, Minister for Energy and Green Transition, described the arrival of MT Asharami Ghana as a major boost to Ghana’s clean energy ambitions.

“The arrival of MT Asharami Ghana represents a significant step forward in our quest to expand access to cleaner energy solutions for Ghanaians. As we work towards increasing LPG adoption across the country, investments like this are essential to strengthening supply reliability and achieving our clean cooking objectives.”

READ ALSO: Nigeria @ 66: Chevron Reaffirms Commitment to Partnership with Nigeria

The Minister said Ghana’s ambition of increasing LPG utilisation and improving energy security can only be achieved through strong partnerships between government and responsible private-sector investors.

“We commend Sahara Group for standing shoulder-to-shoulder with Ghana over the years in supporting our aspirations for energy security, economic growth and sustainable development. The success of our energy transition journey depends on credible and committed partners.”

According to Wale Ajibade, Executive Director, Sahara Group, the vessel represents far more than an investment in maritime infrastructure.

Ajibade noted that Ghana’s target of increasing LPG adoption in 50 per cent of households by 2030, up from about 30 per cent today, makes investments in supply infrastructure increasingly important.

“At Sahara, we see MT Asharami Ghana as a symbol of confidence in Ghana’s future and the country’s growing role in regional energy trade. It reflects our unwavering belief in Ghana’s immense potential and our determination to work alongside stakeholders to deliver sustainable energy solutions that improve lives, create opportunities and drive inclusive growth.”

He added that the vessel is part of a broader, integrated infrastructure strategy combining shipping, storage, and downstream distribution to strengthen Ghana’s LPG value chain.

Yaa Serwaa Alifo, Managing Director, Asharami Ghana, described the vessel’s arrival as the culmination of a vision and a bold statement of the company’s commitment to Ghana’s energy future.

“What we are celebrating here is the culmination of a vision and a bold statement of our commitment to Ghana’s energy future. Asharami Ghana will help ensure that homes, businesses and families across Ghana have reliable access to cleaner cooking fuel,” she said.

Alifo acknowledged the support of the Government of Ghana, the Ministry of Energy and Green Transition, the National Petroleum Authority, Sahara Group’s leadership, and all stakeholders whose collaboration helped bring the project to fruition.

As demand for LPG continues to grow across the sub-region, investments in marine infrastructure such as MT Asharami Ghana will become increasingly important in ensuring security of supply, operational efficiency, and sustainable economic growth.

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