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Faulty Meters, Billing Errors Drive Electricity Complaints to 254,000

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Electricity distribution companies received over 254,404 customer complaints in the first quarter of 2025, largely driven by grievances over faulty metering, erratic service, and inaccurate billing, the Nigerian Electricity Regulatory Commission has said.

In its newly released quarterly report, NERC revealed that a total of 254,404 complaints were lodged by consumers between January and March 2025, marking a 7.72 per cent drop from the 275,681 complaints received in the previous quarter.

The top three issues reported by customers were metering (42.84 per cent), billing (12.27 per cent), and service interruption (7.66 per cent), cumulatively accounting for over 62 per cent of all complaints recorded.

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Despite the slight decline in total numbers, NERC noted that Port Harcourt DisCo received the highest number of complaints with 57,843 cases, representing 22.74 per cent of the national total.

Yola DisCo received the least at 2,495 complaints, or 0.98 per cent. Other top complaint destinations included Eko (36,780), Ibadan (42,393), and Ikeja (25,555). Abuja, which had logged 23,963 complaints in the previous quarter, saw a dramatic drop to 6,225, a 74 per cent decline, the steepest among all DisCos.

The report read, “The total number of complaints received in 2025/Q1 was 254,404 across all DisCos; this represents a 7.72 per cent decrease compared to the 275,681 received in 2024/Q4.

Port Harcourt DisCo received the highest number of complaints (57,843), representing 22.74 per cent of total complaints received. Yola DisCo received the least number of complaints (2,495), representing 0.98 per cent of total complaints received.

“Six DisCos recorded declines in the number of customer complaints received in 2025/Q1 compared to 2024/Q4. Abuja (-74.02 per cent), Benin (-30.17 per cent), and Jos (-29.16 per cent) DisCos recorded the most reductions. Kano (+86.12 per cent), Kaduna (+37.33 per cent), Yola (+30.15 per cent), Aba Power (+17.16 per cent), Ikeja (+9.98 per cent) and Port Harcourt (+5.78 per cent) DisCos on the other hand recorded increases in the number of customer complaints received between 2024/Q4 and 2025/Q1.

“The most common issues among the 254,404 complaints received by DisCos in 2025/Q1 were metering (42.84 per cent), billing (12.27 per cent) and service interruption (7.66 per cent). These three (3) categories cumulatively accounted for 62.77 per cent of the total complaints in the quarter.”

NERC’s analysis also showed that while six DisCos recorded drops in complaints, others saw sharp increases. Notably, Kano Electricity Distribution Company experienced an 86 per cent spike, rising from 17,328 complaints in Q4 2024 to 32,251 in Q1 2025. Kaduna (+37.3 per cent), Yola (+30.15 per cent), and Aba Power (+17.16 per cent) also saw marked increases.

The commission said complaints about billing, the second-most frequent category, led to customer refunds totalling N32.2bn in the first quarter alone. The amount was credited to customers’ accounts after verified overbilling claims.

Port Harcourt also topped the billing complaints chart with 5,260 cases, in addition to receiving the highest number of complaints in the “Others” category (28,959). Eko DisCo recorded 17,972 metering complaints, 4,497 service interruptions, and 11,562 others.

Ibadan DisCo saw a significant number of metering issues at 3,200 but was most hit by “Others” at 25,940, suggesting a wide range of additional unresolved issues. Other categories of concern include voltage issues (3,900 cases), load shedding (202 cases), disconnections (1,417 cases), and delays (736 cases).

Notably, Kano DisCo, which received 32,251 complaints, reported 25,988 metering-related issues, the second-highest in that category after Eko. At the central complaint unit of the commission, an additional 4,169 complaints were received directly, with billing, metering, and interruption still dominating the feedback.

Port Harcourt and Ikeja DisCos had the highest billing-related complaints recorded at the NERC CCU, with 91 and 283, respectively. Abuja followed closely with 194 complaints.

While commenting on the development, NERC said, “The credit adjustment on customers’ bills, following resolved complaints, is a strong indicator of our commitment to consumer protection and accountability in the power sector.”

The regulator also reiterated its plan to strengthen enforcement mechanisms and customer service protocols across all 11 DisCos to ensure faster resolution of complaints and reduce recurring grievances.

As Nigeria continues to grapple with power supply inconsistencies, experts believe addressing customer feedback in real time will be critical to restoring public trust in the electricity sector.

The distribution companies collected N553.63bn in the first quarter of 2025 despite widespread complaints of low power supply, billing inefficiencies, and persistent outages. This jump in earnings came even as Nigerians grappled with unreliable electricity, grid frequency instability, and supply fluctuations.

Source: The Punch

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Energy

Unlocking Africa’s Upstream Lies in Stronger Partnerships – Oando

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The need to unlock Africa’s upstream potential has seen a call for stronger partnerships between governments, regulators, operators, and host communities.

General Manager (GM), Security, Government & External Relations at Oando Energy Resources, Kofo Olagunju, made the call during a panel discussion at the Africa Oil Week (AOW Energy) in Accra, Ghana.

The AOW held with the theme: “Building Dialogue, Leadership: Exploring the Challenges of Both Government and Private Sector Frameworks for Upstream Development,” Olagunju said such collaboration was critical to unlocking investment and driving sustainable growth across Africa’s upstream sector.

The discussion examined how African governments and private sector players can better align policies, regulatory frameworks, and commercial priorities to create the certainty required to attract investment and accelerate upstream development across the continent.

Olagunju argued that the relationship between regulators and operators must evolve beyond traditional oversight towards a more constructive partnership built on mutual understanding and shared responsibility.

“What we have seen in recent years is a growing recognition by both operators and regulators that we are ultimately working towards a shared objective.

Real progress requires genuine partnership, one in which regulators understand the operational realities and challenges faced by the industry, while operators remain mindful of the broader developmental and regulatory priorities governments are seeking to advance.”

READ ALSO: CORAN Counsels FG to Curb Petroleum Imports

Olagunju, was joined on the panel by Cany Jobe, Director General, Petroleum Commission, The Gambia; IK Innocent Kihika, Board Member, Petroleum Authority of Uganda; Joe Kofi Mensah, Senior Vice President (SVP) & Head, Ghana Business Unit, Kosmos Energy; and Liz Ross, GM, New Ventures Exploration & M&A, Africa & Europe, CNOOC International.

From an investor perspective, Joe Kofi Mensah, SVP & Head, Ghana Business Unit, Kosmos Energy, outlined the conditions required to create an environment capable of attracting long-term capital. “Creating an environment that attracts and sustains investment requires four critical elements: regulatory stability, speed, ease of doing business, and competitive fiscal terms. These factors must work together to create the certainty investors need to commit capital for the long term.”

Addressing the regulatory perspective, Cany Jobe, Director General, Petroleum Commission, The Gambia, challenged the notion that governments must choose between protecting national interests and attracting investment. “Protecting national interests and enabling investment should not be viewed as competing objectives. A strong regulatory framework must achieve both, creating value for resource owners while providing investors with the clarity, predictability and commercial viability required to operate successfully.”

Turning to the role of host communities, Olagunju highlighted the shift towards deeper community participation in the success and sustainability of upstream operations. “Host communities have evolved from being neighbours to the resources, to stakeholders in the development process, and increasingly, to shareholders in the success of our operations.”

He stressed that sustainable operations depend on relationships that extend beyond regulatory compliance and transactional engagement. “For our operations to thrive, host communities must be integral partners in the journey. That requires more than compliance. It requires transparency, trust, and a shared understanding of the value that responsible resource development can create.”

The panel concluded with a call for African energy stakeholders to move beyond dialogue towards practical action, strengthening partnerships, and aligning regulatory and commercial frameworks to unlock responsible investment and long-term growth.

The AOW: Energy brings together African governments, energy companies, investors and industry stakeholders for critical dialogue on the opportunities and challenges shaping the continent’s upstream energy sector. Its 2026 edition provided a platform for dialogue on investment, policy, exploration, and the development of Africa’s energy resources.

Oando continues to bring its operational experience and indigenous perspective to critical industry conversations, advocating for the partnerships, policy certainty, and collaborative frameworks needed to unlock Africa’s energy potential, strengthen energy security, and deliver sustainable value for governments, investors, and host communities.

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Energy

NMDPRA Shares July Domestic Cooking Gas Supply Details

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The Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA) has credited the NLNG/SEPNU with leading the rise in Nigeria’s domestic cooking gas supply, which peaked at 5,332 tonnes per day in July 2026.

The NMDPRA’s July 2026 midstream and downstream statistics showed that total liquefied petroleum gas supply increased from 5,100 tonnes per day in June to 5,332 tonnes per day in July.

The NLNG/SEPNU supplied 2,031 tonnes per day through vessels, representing about 38 per cent of the total supply during the month.

Other processing plants supplied 1,513 tonnes per day through trucks, while the Dangote Petroleum Refinery and Petrochemicals (DPRP) supplied 829 tonnes per day.

Imports accounted for 959 tonnes per day.

The figures showed that domestic sources supplied 4,373 tonnes per day, representing about 82 percent of the total LPG supply in July, while imports accounted for the remaining 18 percent.

The July supply level was the highest recorded in the 13-month period covered by the NMDPRA data.

LPG supply stood at 4,500 tonnes per day in July 2025 before rising to 5,000 tonnes in August and declining to 3,900 tonnes in September last year.

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It subsequently increased to 4,500 tonnes in October, 5,000 tonnes in November and 5,200 tonnes in December.

In January 2026, supply stood at 5,100 tonnes per day before falling to 4,700 tonnes in February and March, 4,500 tonnes in April and 4,100 tonnes in May.

The supply level then rose to 5,100 tonnes per day in June before reaching 5,332 tonnes in July.

The latest figures indicate a continued strengthening of domestic LPG supply, with local sources now accounting for the bulk of the cooking gas available in the country.

However, our correspondent reports that LPG prices have yet to fall below the N1,000 per kilogramme level after the sudden surge in May.

Though prices have plunged from a high of N2,400/kg to between N1,300 and N1,600, depending on location.

The NLNG recently accused some marketers of contributing to the sharp rise in the price of cooking gas by buying liquefied petroleum gas from the company at prices between N800 and N900 per kilogramme and selling it for as much as N2,400/kg in the retail market.

The Managing Director and Chief Executive Officer of NLNG, Adeleye Falade, disclosed this during a recent media briefing in Lagos, where he attributed the price spike to supply shortages, artificial scarcity and distortions in the distribution chain rather than the company’s pricing.

According to him, when the retail price of LPG climbed to N2,400/kg, the NLNG was selling the product to buyers at between N800 and N900/kg. He said the price was supposed to be in the range of N1,000 to N1,200, going by the recommendation of the NMDPRA.

“When the product was being sold at N2,400 in the market, guess how much they (marketers) were lifting it from us? It was between N800 and N900 per kg. And NMDPRA recommended that by the time you put in transportation costs and all other things, it shouldn’t be selling more than N1,000, N1,100 or N1,200. So, there’s also some distortion that happened on the sales side, which I know the regulators are working on right now to get control of it,” he stated.

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Energy

US-Iran Conflict Sees Oil Exceed $94

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On Tuesday, renewed escalation of the conflict between the United States and Iran pressured oil prices to over $94/barrel.

Current hostilities which witnessed American air strikes on Iranian targets and triggered global concerns of disruption to crude supplies through the Strait of Hormuz.

READ ALSO: NLC Decries Lax in Nigeria’s Oil Sector, Inadequate Support for Local Refineries

Brent crude rose $4.06, or 4.49 percent, to $94.55 a barrel, while West Texas Intermediate gained $4.44, or 5.18 percent, to $90.20 a barrel. Murban crude also surged by $7.19, or 7.30 percent, to $105.60 a barrel, according to Oilprice.com.

The rally followed the United States’ fresh strikes on Iran, with Washington saying its forces had targeted the Islamic Revolutionary Guard Corps IRGC).
“Today (Tuesday) at 12 p.m. ET (1600 GMT), US forces began striking Islamic Revolutionary Guard Corps targets in Iran.

“The strikes follow recent attempted attacks by the IRGC against commercial shipping in the Strait of Hormuz and against American service members deployed to the region,” the US Central Command said.

The latest attacks have raised fresh concerns about the security around the Strait of Hormuz, a critical route for global oil supplies. Oil prices had already risen following the exchange of attacks between the two countries over the weekend, while reports of attacks on tankers further fuelled supply concerns.

Reuters reported that two supertankers carrying Saudi oil were struck by unknown projectiles within minutes of each other while travelling outbound through the Strait of Hormuz late on Monday, according to shipping intelligence and tracking firms.

Following the reports, Brent crude futures, which were already up about two percent, jumped by almost another two percent.

Iran has also threatened to prevent oil exports from the Gulf if the US continues its attacks. “If the enemy wants us not to export oil from the Persian Gulf, no one will be able to export oil,” Iranian Parliament Speaker Mohammad Baqer Qalibaf was quoted as saying by Iranian media.

The renewed confrontation has heightened fears that the six-month-old conflict could escalate into a wider war and threaten crude supplies from the oil-rich Gulf region.

The conflict had previously shifted towards sanctions, blockades and economic pressure, but the latest exchange of attacks has raised concerns about a return to sustained military confrontation.

US President Donald Trump warned Iran that it would face a stronger response if it retaliated against the latest American strikes.The US strikes came after Iranian missiles were fired at two US air bases in Jordan in response to an earlier American attack on Iran’s Larak Island.

The latest escalation also coincided with plans by Washington to impose additional economic sanctions on Tehran. US Treasury Secretary Scott Bessent said bank sanctions against Iran were likely to be announced this week and next, while warning that Washington would also target other entities doing business with the Islamic Revolutionary Guard Corps.

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