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Faulty Meters, Billing Errors Drive Electricity Complaints to 254,000

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Electricity distribution companies received over 254,404 customer complaints in the first quarter of 2025, largely driven by grievances over faulty metering, erratic service, and inaccurate billing, the Nigerian Electricity Regulatory Commission has said.

In its newly released quarterly report, NERC revealed that a total of 254,404 complaints were lodged by consumers between January and March 2025, marking a 7.72 per cent drop from the 275,681 complaints received in the previous quarter.

The top three issues reported by customers were metering (42.84 per cent), billing (12.27 per cent), and service interruption (7.66 per cent), cumulatively accounting for over 62 per cent of all complaints recorded.

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Despite the slight decline in total numbers, NERC noted that Port Harcourt DisCo received the highest number of complaints with 57,843 cases, representing 22.74 per cent of the national total.

Yola DisCo received the least at 2,495 complaints, or 0.98 per cent. Other top complaint destinations included Eko (36,780), Ibadan (42,393), and Ikeja (25,555). Abuja, which had logged 23,963 complaints in the previous quarter, saw a dramatic drop to 6,225, a 74 per cent decline, the steepest among all DisCos.

The report read, “The total number of complaints received in 2025/Q1 was 254,404 across all DisCos; this represents a 7.72 per cent decrease compared to the 275,681 received in 2024/Q4.

Port Harcourt DisCo received the highest number of complaints (57,843), representing 22.74 per cent of total complaints received. Yola DisCo received the least number of complaints (2,495), representing 0.98 per cent of total complaints received.

“Six DisCos recorded declines in the number of customer complaints received in 2025/Q1 compared to 2024/Q4. Abuja (-74.02 per cent), Benin (-30.17 per cent), and Jos (-29.16 per cent) DisCos recorded the most reductions. Kano (+86.12 per cent), Kaduna (+37.33 per cent), Yola (+30.15 per cent), Aba Power (+17.16 per cent), Ikeja (+9.98 per cent) and Port Harcourt (+5.78 per cent) DisCos on the other hand recorded increases in the number of customer complaints received between 2024/Q4 and 2025/Q1.

“The most common issues among the 254,404 complaints received by DisCos in 2025/Q1 were metering (42.84 per cent), billing (12.27 per cent) and service interruption (7.66 per cent). These three (3) categories cumulatively accounted for 62.77 per cent of the total complaints in the quarter.”

NERC’s analysis also showed that while six DisCos recorded drops in complaints, others saw sharp increases. Notably, Kano Electricity Distribution Company experienced an 86 per cent spike, rising from 17,328 complaints in Q4 2024 to 32,251 in Q1 2025. Kaduna (+37.3 per cent), Yola (+30.15 per cent), and Aba Power (+17.16 per cent) also saw marked increases.

The commission said complaints about billing, the second-most frequent category, led to customer refunds totalling N32.2bn in the first quarter alone. The amount was credited to customers’ accounts after verified overbilling claims.

Port Harcourt also topped the billing complaints chart with 5,260 cases, in addition to receiving the highest number of complaints in the “Others” category (28,959). Eko DisCo recorded 17,972 metering complaints, 4,497 service interruptions, and 11,562 others.

Ibadan DisCo saw a significant number of metering issues at 3,200 but was most hit by “Others” at 25,940, suggesting a wide range of additional unresolved issues. Other categories of concern include voltage issues (3,900 cases), load shedding (202 cases), disconnections (1,417 cases), and delays (736 cases).

Notably, Kano DisCo, which received 32,251 complaints, reported 25,988 metering-related issues, the second-highest in that category after Eko. At the central complaint unit of the commission, an additional 4,169 complaints were received directly, with billing, metering, and interruption still dominating the feedback.

Port Harcourt and Ikeja DisCos had the highest billing-related complaints recorded at the NERC CCU, with 91 and 283, respectively. Abuja followed closely with 194 complaints.

While commenting on the development, NERC said, “The credit adjustment on customers’ bills, following resolved complaints, is a strong indicator of our commitment to consumer protection and accountability in the power sector.”

The regulator also reiterated its plan to strengthen enforcement mechanisms and customer service protocols across all 11 DisCos to ensure faster resolution of complaints and reduce recurring grievances.

As Nigeria continues to grapple with power supply inconsistencies, experts believe addressing customer feedback in real time will be critical to restoring public trust in the electricity sector.

The distribution companies collected N553.63bn in the first quarter of 2025 despite widespread complaints of low power supply, billing inefficiencies, and persistent outages. This jump in earnings came even as Nigerians grappled with unreliable electricity, grid frequency instability, and supply fluctuations.

Source: The Punch

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Energy

Tinubu’s SA Preaches Harnessing Oil Production for Industrial Growth

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The Special Adviser to the President on Energy, Olu Verheijen, has called for Nigeria to translate increased oil and gas production into broader economic development, saying the country must use its energy resources to strengthen industries, create jobs and improve living standards.

Verheijen said the next phase of Nigeria’s oil and gas development should go beyond increasing production figures to building national productive capacity, stressing that investment recovery must deliver tangible benefits across the economy.

She made the call in an address titled, “Unlocking more barrels: From recovery to national renewal” at the 44th annual international conference and exhibition of the Nigerian Association of Petroleum Explorationists (NAPE), where she outlined exploration, local capacity development and technology as key priorities for the sector.

Her comments came at a time Nigeria’s oil production has recorded steady improvement with the country meeting OPEC production in the last six months.

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According to the presidential aide, Nigeria has made progress in restoring investor confidence, but must now translate improved investment conditions into higher production, stronger revenues and economic opportunities.

Using the IMA gas field as an example, Verheijen highlighted the lengthy delays that had constrained the development of Nigeria’s resources. Discovered in 1973, the field reached a final investment decision in September 2026, more than five decades after its discovery.

She said the delay reflected weaknesses in the country’s investment environment rather than a lack of resources, including unclear responsibilities, slow contracting processes, uncompetitive economics and unreliable access to customers.

Verheijen attributed efforts to address these challenges to the policy direction of President Bola Ahmed Tinubu, saying the government had worked with ministries, regulators, the Nigerian National Petroleum Company, operators and investors to improve the investment proposition.

She explained that fiscal reforms were designed to reward production, protect existing revenues and provide incentives suited to different resources. In the gas sector, she said, incentives had to be supported by commercial arrangements and access to customers to make projects financially viable.

She cited the opening of opportunities for third-party gas supply to Nigeria LNG as part of efforts to improve the commercial prospects of gas developments.

Verheijen noted that Ubeta and Bonga North reached final investment decisions in 2024, while IMA had since joined the list of projects moving into execution.

She said the government’s responsibility was to ensure the projects were delivered while improving output from existing assets.

On exploration, the presidential adviser said Nigeria needed to replenish its resource base through credible exploration programmes, reliable geological data and development plans that considered infrastructure and markets from the outset.

She added that improved reservoir understanding, infill drilling and enhanced recovery could support near-term production, but should complement rather than replace new discoveries and developments.

Verheijen also urged operators to present clear investment proposals, including the capital, technical capacity and execution plans required to develop their assets.

On local capacity, she said the growing role of Nigerian independent oil companies presented opportunities to expand onshore and shallow-water production, while international companies focused on deepwater and integrated gas projects.

However, she stressed that Nigerian ownership must be matched by strong governance, sound finances, technical competence and responsible environmental and community practices.

“Local content should leave Nigeria more capable after a project than before it began,” she said, adding that the policy should produce engineers capable of leading major developments and fabrication companies able to compete internationally.

She also called for greater adoption of technology, including improved seismic interpretation, reservoir modelling, digital monitoring and methane measurement, to reduce operating costs, improve recovery and make operations safer.

Verheijen said artificial intelligence could strengthen the work of industry professionals but would not replace the need for reliable data and sound technical judgement.

She further argued that oil, gas and power should be treated as parts of one national economic strategy, noting that dependable energy supply was essential for manufacturing, agriculture and job creation.

According to her, oil production can support export earnings and public finances, while gas can supply industries, electricity generation and export markets. However, she warned that gas projects would only be commercially viable if suppliers had confidence that customers would pay.

She identified the resolution of legacy debts in the power sector, improved metering and targeted support for vulnerable electricity consumers as necessary measures to strengthen the energy value chain.

The adviser said Nigeria must also prepare to compete for investment against emerging oil and gas destinations in Africa and elsewhere, adding that temporary disruptions in other producing countries should not form the basis of its investment strategy.

She urged government and industry to ensure that reforms translated into measurable improvements in the lives of Nigerians.

“A family struggling with the cost of living cannot spend a forecast. A business cannot run on a policy announcement,” she said, calling for sustained delivery and accountability.

Verheijen said the country’s progress should continue to be measured by reserves, revenues, reliability and responsibility, adding that the ultimate objective was to build an industry capable of developing Nigeria’s resources and supporting a more productive economy.

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Energy

MDGIF Woos Foreign Investors for Nigeria’s $200bn Gas Infrastructure

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To bridge Nigeria’s estimated $200 billion gas infrastructure funding gap over the next decade, the Midstream and Downstream Gas Infrastructure Fund (MDGIF) is stepping up efforts to attract private sector and foreign investments.

This was revealed during the commissioning of five Compressed Natural Gas (CNG) daughter and last-mile retail stations established by Ibile Oil and Gas Corporation (IOGC) in collaboration with MDGIF, in Lagos, the Executive Director of MDGIF, Oluwole Adama.

According to Adama, the scale of investment required to develop Nigeria’s gas infrastructure was beyond the financial capacity of the fund, making partnerships with Development Finance Institutions (DFIs), Foreign Investment Funds (FIFs) and private sector players critical to achieving the country’s gas development objectives.

He maintained that the MDGIF is positioning itself as a catalytic institution to de-risk investments, unlock additional financing and encourage businesses to commit capital to infrastructure projects across the gas value chain.

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He explained that the fund’s mandate went beyond providing direct financing, stressing that its primary responsibility was to create an enabling environment for investments in gas processing plants, gas capture projects, pipelines, CNG refuelling stations, terminals and storage facilities.

“An estimate a few years ago put the investment required to close Nigeria’s gas infrastructure deficit at about $20 billion annually for 10 years. That is approximately $200 billion. What MDGIF can do is limited in terms of the resources available to us, so we see ourselves as a catalytic agent,” he said.

Adama disclosed that the fund had secured a $500 million debt facility and was pursuing additional financing arrangements, including risk guarantees, to attract more investors into the sector.

He said MDGIF had engaged the United States Development Finance Corporation (DFC) on opportunities to mobilise further funding for gas infrastructure projects in Nigeria.

The objective, he explained, was to reduce investment risks, particularly at the early stages of project development, and unlock larger pools of capital from international financiers and private investors.

Adama also disclosed that the fund had supported more than 25 infrastructure projects, with about 18 already commissioned in less than two years.

He noted that the development of gas infrastructure required considerable time, involving project design, engineering, equipment manufacturing, shipping, port clearance and construction, adding that Nigerians should recognise that such investments could not be delivered overnight.

Earlier, the Minister of State for Petroleum Resources (Gas), Ekperikpe Ekpo, said the Federal Government was intensifying efforts to increase domestic gas utilisation and expand infrastructure to make natural gas more accessible to Nigerians.

He disclosed that domestic gas supply had increased from about 1.6 billion cubic feet to 2.2 billion cubic feet daily, attributing the improvement to growing investments in the sector and the government’s policy direction under President Bola Tinubu.

According to him, the government is working with private sector investors to address infrastructure and supply challenges, noting that increased demand for gas would continue to attract investments into the sector.

The minister stressed that the government alone could not establish the infrastructure required to deepen gas utilisation, making private sector participation indispensable.

He commended MDGIF for its catalytic role in supporting infrastructure development and attracting investments into the gas sector.

Also speaking, the IOGC Managing Director and Chief Executive Officer, Tayo Gbajumo, said the corporation was expanding its CNG infrastructure in Lagos as part of its mandate to establish 15 stations across the state.

He disclosed that five additional stations had been commissioned in Abule-Egba, Ajah, Oko-Oba, Idimu and Ogolonto, while the remaining six were at various stages of completion and expected to be commissioned by the first quarter of 2027.

Gbajumo said the facilities were designed to improve access to affordable energy, reduce transportation costs for businesses and households, and support the adoption of CNG-powered vehicles.

The five stations, supported by MDGIF, have a combined storage capacity of 45,640 standard cubic metres and are expected to serve approximately 8,400 vehicles daily at full capacity, according to Adama.

Gbajumo commended the Federal Government, the Lagos State Government and MDGIF for their support, saying the partnership demonstrated the importance of collaboration between government institutions and industry stakeholders in expanding gas infrastructure.

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Energy

OPEC+ Retains Output at 30.9mbpd

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Nigeria’s crude oil production averaged 1.238m bpd in June – OPEC

In a confirmation of expectations that more policy adjustments will not occur until 2027, OPEC+ oil-producing countries have voted to keep December production targets steady.

The OPEC+ alliance, yesterday, agreed in principle to keep its combined December oil output targets unchanged at 30.9 million barrels per day (bpd), with Saudi Arabia’s individual target held at 10.5 million bpd.

The resolution was passed at a virtual meeting attended by seven core OPEC+ members- Saudi Arabia, Russia, Iraq, Kuwait, Algeria, Kazakhstan and Oman.

This is as the group continues to struggle with export disruptions from the Middle East crisis, while Gulf members have been boosting exports that have been disrupted for months by the conflict, most are still pumping well below their targets.

OPEC+ comprises the Organisation of the Petroleum Exporting Countries (OPEC) and allies including Russia. Only the seven members — plus the United Arab Emirates (UAE) until it quit OPEC in May — have been involved in monthly output decisions in recent years.

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All members of the 21-country group are due to meet on November 29, when it will decide 2027 quotas.

“Today’s decision was the easy one,” said Jorge Leon, an analyst at Rystad. “The much more important test comes at the November 29 ministerial meeting, when OPEC+ will decide its 2027 production framework.”

Oil prices jumped more than two per cent on Friday, with Brent crude settling at almost $118 a barrel, the highest since April, as traders braced for a potential escalation in the Iran war after the US midterm elections.

“OPEC+ faces an extremely difficult call for 2027,” Leon added. “The group has to plan around huge uncertainty over the US-Iran war, the pace of recovery through the Strait of Hormuz, and the size of the surplus that could emerge once disrupted barrels return.”

The seven members have been boosting output targets for much of 2026 and in September completed the phased rollback of a 1.65 million-barrel-per-day supply cut first agreed in 2023. At earlier meetings, they kept the targets steady for October and November.

OPEC+ still has one more layer ⁠of production cuts of about two million bpd covering most members through the end of 2026.

The group needs to complete a review of members’ production capacity during the fourth quarter before setting the 2027 baselines that will determine future quotas ⁠and shape plans to unwind those cuts, sources have said.

The Iran war has disrupted projects to expand capacity across the Middle East, throwing estimates of future production potential into uncertainty, Reuters reported in October. As a result, the review is now expected to be completed by mid-November.

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