Energy
Faulty Meters, Billing Errors Drive Electricity Complaints to 254,000
Electricity distribution companies received over 254,404 customer complaints in the first quarter of 2025, largely driven by grievances over faulty metering, erratic service, and inaccurate billing, the Nigerian Electricity Regulatory Commission has said.
In its newly released quarterly report, NERC revealed that a total of 254,404 complaints were lodged by consumers between January and March 2025, marking a 7.72 per cent drop from the 275,681 complaints received in the previous quarter.
The top three issues reported by customers were metering (42.84 per cent), billing (12.27 per cent), and service interruption (7.66 per cent), cumulatively accounting for over 62 per cent of all complaints recorded.
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Despite the slight decline in total numbers, NERC noted that Port Harcourt DisCo received the highest number of complaints with 57,843 cases, representing 22.74 per cent of the national total.
Yola DisCo received the least at 2,495 complaints, or 0.98 per cent. Other top complaint destinations included Eko (36,780), Ibadan (42,393), and Ikeja (25,555). Abuja, which had logged 23,963 complaints in the previous quarter, saw a dramatic drop to 6,225, a 74 per cent decline, the steepest among all DisCos.
The report read, “The total number of complaints received in 2025/Q1 was 254,404 across all DisCos; this represents a 7.72 per cent decrease compared to the 275,681 received in 2024/Q4.
Port Harcourt DisCo received the highest number of complaints (57,843), representing 22.74 per cent of total complaints received. Yola DisCo received the least number of complaints (2,495), representing 0.98 per cent of total complaints received.
“Six DisCos recorded declines in the number of customer complaints received in 2025/Q1 compared to 2024/Q4. Abuja (-74.02 per cent), Benin (-30.17 per cent), and Jos (-29.16 per cent) DisCos recorded the most reductions. Kano (+86.12 per cent), Kaduna (+37.33 per cent), Yola (+30.15 per cent), Aba Power (+17.16 per cent), Ikeja (+9.98 per cent) and Port Harcourt (+5.78 per cent) DisCos on the other hand recorded increases in the number of customer complaints received between 2024/Q4 and 2025/Q1.
“The most common issues among the 254,404 complaints received by DisCos in 2025/Q1 were metering (42.84 per cent), billing (12.27 per cent) and service interruption (7.66 per cent). These three (3) categories cumulatively accounted for 62.77 per cent of the total complaints in the quarter.”
NERC’s analysis also showed that while six DisCos recorded drops in complaints, others saw sharp increases. Notably, Kano Electricity Distribution Company experienced an 86 per cent spike, rising from 17,328 complaints in Q4 2024 to 32,251 in Q1 2025. Kaduna (+37.3 per cent), Yola (+30.15 per cent), and Aba Power (+17.16 per cent) also saw marked increases.
The commission said complaints about billing, the second-most frequent category, led to customer refunds totalling N32.2bn in the first quarter alone. The amount was credited to customers’ accounts after verified overbilling claims.
Port Harcourt also topped the billing complaints chart with 5,260 cases, in addition to receiving the highest number of complaints in the “Others” category (28,959). Eko DisCo recorded 17,972 metering complaints, 4,497 service interruptions, and 11,562 others.
Ibadan DisCo saw a significant number of metering issues at 3,200 but was most hit by “Others” at 25,940, suggesting a wide range of additional unresolved issues. Other categories of concern include voltage issues (3,900 cases), load shedding (202 cases), disconnections (1,417 cases), and delays (736 cases).
Notably, Kano DisCo, which received 32,251 complaints, reported 25,988 metering-related issues, the second-highest in that category after Eko. At the central complaint unit of the commission, an additional 4,169 complaints were received directly, with billing, metering, and interruption still dominating the feedback.
Port Harcourt and Ikeja DisCos had the highest billing-related complaints recorded at the NERC CCU, with 91 and 283, respectively. Abuja followed closely with 194 complaints.
While commenting on the development, NERC said, “The credit adjustment on customers’ bills, following resolved complaints, is a strong indicator of our commitment to consumer protection and accountability in the power sector.”
The regulator also reiterated its plan to strengthen enforcement mechanisms and customer service protocols across all 11 DisCos to ensure faster resolution of complaints and reduce recurring grievances.
As Nigeria continues to grapple with power supply inconsistencies, experts believe addressing customer feedback in real time will be critical to restoring public trust in the electricity sector.
The distribution companies collected N553.63bn in the first quarter of 2025 despite widespread complaints of low power supply, billing inefficiencies, and persistent outages. This jump in earnings came even as Nigerians grappled with unreliable electricity, grid frequency instability, and supply fluctuations.
Source: The Punch
Energy
NUPRC Assures Refiners of Crude Supply, Urges CORAN to Bid for Oil Blocks
A call has gone to the Nigerian Upstream Petroleum Regulatory Commission (NUPRC) the members of the Crude Oil Refinery Owners Association of Nigeria (CORAN) to start participating in the next oil block licensing round as a strategic option for securing affordable crude feedstock for their refineries.
The Chief Executive, NUPRC, Oritsemeyiwa Eyesan, made the on Wednesday during a courtesy visit by members of CORAN to the Commission’s headquarters in Jabi, Abuja, where both parties held discussions on strengthening domestic refining capacity, crude supply sustainability, and collaboration between upstream producers and local refiners.
According to Eyesan greater participation of indigenous refiners in upstream asset ownership would help create more stable and commercially viable crude supply arrangements, while also deepening local participation across the petroleum value chain.
She further assured members of CORAN that Nigeria has sufficient crude resources to support domestic refining ambitions and reiterated the Commission’s commitment to promoting policies that prioritize in-country value addition.
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Eyesan therefore encouraged refinery operators to enter into long-term crude supply contracts with producers as a practical mechanism for ensuring predictable feedstock availability, operational planning, and pricing stability.
The NUPRC Chief however, acknowledged that infrastructure limitations must be tackled before the country can witness seamless crude supply to local refineries. She identified issues such as inadequate pipeline networks, evacuation bottlenecks, storage constraints, marine logistics, and other supply chain gaps as areas requiring urgent investment and coordinated action.
Members of CORAN used the visit to commend the Commission’s ongoing regulatory reforms and its support for domestic refining development, while also emphasizing the need for stronger implementation of frameworks that guarantee regular crude supply to local plants.
Industry stakeholders have increasingly argued that improved access to crude feedstock remains central to reducing Nigeria’s dependence on imported petroleum products, strengthening energy security, conserving foreign exchange, and creating jobs through the growth of local refining capacity.
The meeting is seen as another step in ongoing engagements between regulators and private refinery operators aimed at unlocking the full potential of Nigeria’s downstream petroleum sector.
Energy
Nigeria’s Gas Producers Focus on Foreign Markets in Q1
Nigeria’s gas industry supplied 62 percent of gas produced to foreign markets in the first quarter of 2026, though the domestic demand remained largely unmet.
This was detailed in data from factsheets by the Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA), an average of 4.832 bscf/day was produced during the quarter but allocations increasingly skewed toward exports — leaving power generation, industries, and households under pressure.
The factsheet showed that while production remained relatively stable — January (4.837 bscf/day), February (4.771 bscf/day), and March (4.888 bscf/day) — domestic utilization steadily weakened as export demand intensified.
In contrast, average daily gas supplied to the domestic market dropped to 1.906 bscf/day in January, 1.763 bscf/day in February, and 1.855 bscf/day in March, indicating that the local market is increasingly treated as a balancing segment — absorbing cuts whenever export demand rises.
At the center of this shift is the Nigeria LNG Limited, which saw gas supply to its six operational trains rise consistently from 2.931 bscf/day in January to 3.018 bscf/day in February and 3.033 bscf/day in March.
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By March, NLNG alone accounted for about 62% of total gas exports, significantly tightening volumes available for domestic use.
The factsheet showed that sharp decline in gas allocations to thermal power plants nationwide is driven primarily by allocation and offtake decisions rather than any underlying supply shortage.
Gas-to-power supply declined sharply by 25% within one quarter, dropping from 0.648 bscf/day in January to 0.536 bscf/day in February and 0.485 bscf/day in March.
This contraction directly correlates with persistent grid instability and electricity shortfalls nationwide witnessed during the quarter.
Average daily gas supply to industrial users remained largely flat — 0.431 bscf/day in January, 0.440 bscf/day in February, and 0.430 bscf/day in March — indicating that constraints on manufacturing and petrochemical output stem less from infrastructure limitations and more from inconsistent allocation of gas.
Meanwhile, Nigeria’s cooking gas market tipped into deficit.
Supply, which stood at 5,110 MT/day in January and 4,703 MT/day in February, failed to keep pace with demand in March, where 4,726 MT/day supply lagged behind 5,122 MT/day consumption, resulting in an approximately 400 MT/day shortfall.
This tightening supply to demand balance has sustained high retail prices, which ranges from N950/kg to N1,550/kg during the quarter, thereby forcing many households to revert to alternative fuels such as charcoal and firewood.
Commercial gas supply showed moderate volatility, rising from 0.573 bscf/day in January to 0.628 bscf/day in February, before easing to 0.601 bscf/day in March, showing uncertainty in supply planning for commercial users — particularly in emerging segments such as CNG-based transportation.
In contrast, supply to gas-based industries — including fertilizer, petrochemicals, and manufacturing — remained largely flat at 0.431 bscf/day in January, 0.440 bscf/day in February, and 0.430 bscf/day in March, pointing to stagnation in industrial feedstock availability.
This suggests that constraints are driven less by processing capacity and more by inconsistent and unreliable gas allocation.
Despite the Petroleum Industry Act’s intent to safeguard domestic supply through delivery obligations, findings indicate these commitments are increasingly being sidelined, as export-oriented allocations take precedence.
On the export front, combined flows through NLNG and the West African Gas Pipeline averaged about 0.156 bscf/day in Q1, reinforcing the steady outward push.
The LNG shipments alone grew by 6.4%, rising from 52,857 MT/day in January to 56,241 MT/day in March, outpacing every domestic segment.
Energy
Dangote Supplies over 72% of Nigeria’s Petrol as Consumption Falls 17%
The Dangote Refinery supplied about 72.3 percent of Nigeria’s total domestic demand for petrol in March, while consumption fell by approximately 17 percent during the period under consideration from 56.9 million litres per day in February to 47.3 million litres last month.
Besides, although still modest compared to last year’s massive importation, the share of petrol imports in the supply mix surged by 96.7 percent month-on-month, rising from 3 million litres per day to 5.9 million litres/day during the period.
Data from the March 2026 fact sheet on midstream and downstream petroleum operations provided by the Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA) yesterday, showed that the 47.3 million litres per day consumption for march fell below the national average of 50 million litres per day.
Overrall, the data indicated that total domestic petrol supply stood at 34.2 million litres per day in March. When measured against total consumption of 47.3 million litres per day, this placed Dangote Refinery’s contribution at approximately 72.3 percent of the domestic market, reaffirming its dominant role in the country’s fuel supply chain.
However, the supply mix also reflected a sharp increase in the role of imports. The fact sheet showed that petrol import contribution rose from 3 million litres per day in February to 5.9 million litres per day in March, equivalent to a 96.7 percent jump in import share.
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However, this increase in imported petrol between February and March was despite the downstream regulator’s insistence that it has halted the issuance of import licenses to oil marketers for months.
For over a year, owner of the 650,000 barrels per day facility in Lagos, Aliko Dangote, has pushed to end petrol imports in order to, according to him, protect local refining and grow the economy. Dangote’s refinery, which began production of petrol in 2024, has argued that Nigeria’s import licensing regime undermines local refining by allowing marketers to continue bringing in petrol even when domestic supply is increasing.
The company has maintained that under the Petroleum Industry Act (PIA), imports should only be permitted when there is a clear supply shortfall, not as a parallel system competing with local production.
On the other hand, oil marketers and a cross section of Nigerians believe that leaving the market solely for Dangote, without any competition from any other refinery, especially from NNPC’s defunct Port Harcourt and Warri refineries will lead to a monopoly and inflated pump prices.
The NMDPRA fact sheet further showed that other domestic refining sources contributed only marginal volumes, specifically diesel refining. The three operational modular refineries: Walter Smith, Edo Refinery, and Aradel collectively supplied about 0.629 million litres per day of diesel during the month.
Walter Smith refinery operated at an average capacity utilisation of 59.56 per cent, supplying 0.241 million litres per day. Edo Refinery recorded 64.69 percent utilisation with 0.051 million litres per day, while Aradel posted 58.84 percent utilisation, delivering 0.337 million litres per day.
Average diesel consumption during the period stood at 14.5 million litres daily, slightly above the 14 million litres per day national benchmark, despite the rising prices as a result of the Middle East crisis, indicating sustained demand from industrial and commercial users.
Similarly, in March, aviation fuel consumption remained lower at 2.1 million litres per day compared to the 3 million litres per day benchmark for the country and against the 2.9 million litres per day supplied in February.
In the whole gas market segment, total supply averaged 4.888 Billion Standard Cubic Feet Per Day (Bscf/d). Of this, 3.033 Bscf/d was supplied to the Nigeria LNG (NLNG), representing approximately 62 percent of total gas supply.
Domestic gas supply stood at 1.855 Bscf/d, with utilisation spread across key sectors. Gas-to-power accounted for 0.485 Bscf/d, commercial consumption stood at 0.430 Bscf/d, and gas-based industries utilised 0.601 Bscf/d.
In the Liquefied Petroleum Gas (LPG) segment, the NMDPRA data indicated that demand outpaced supply during the period. Average daily supply stood at 4,726 metric tonnes, while consumption reached 5,122 metric tonnes per day, leaving a shortfall of 396 metric tonnes daily. Also, retail LPG prices ranged between N980 and N1,450 per kilogramme nationally.
Fuel sufficiency data showed that petrol stock levels stood at 21 days, including pumpable volumes at the Dangote Refinery, diesel sufficiency was 55 days, aviation fuel stood at 109 days, and LPG at 14 days.
In the same vein, the midstream and downstream regulator put the Ajaokuta-Kaduna-Kano (AKK) gas pipeline completion level at 79.23 per cent; OB3 River Crossing at 59.50 per cent and the Odidi-Warri Expansion Project (OWEP) at 67.34 per cent completion rate.






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